Walton considered it essential to visit all the Wal-Mart stores, and meet with employees and customers. Since Business relies on relationships, Walton acknowledged the importance of his employees. Walton also worked on building effective teams instituted programs to measure employee satisfaction. Walton also used to motivate individuals by recognizing their special talents and contributions. He communicated with them by listening to all associates letting them share ideas and information.
With storms there may be no warning or little warning and should be placed in a reactive mode. Begin by reviewing what would affect the safety of employees and how the crisis will affect the business. Placing the business on alert can help prepare all employees and those around them to act when needed. Using the hurricane season be reviewing a plan of action, resources available, and the capabilities the business has is essential (Kung,
Communication and Crisis Paper HCS/320 10/2/2011 Communication and Crisis Paper Introduction: Communication is an essential component of effective crisis management. Having a contaminated water supply is a very serious situation and therefore it is essential to establish a communication plan as soon as the risk becomes known. For this reason we will communicate with the public by informing them this threat and the steps they need to take in order to protect themselves and their community. Individuals and groups that are communicated in the crisis: To communicate with the public there are key things that should always be recognized: An explanation of what went wrong, an expression of concern, and a sincere apology. With a communication plan in place for a biological disaster, the designated personnel will know their specific roles of communication both inside and outside the organization.
+ The second factor is his refreshing leadership style. With friendly attitude, he has changed the way people work by empowered and energized them. Kapicic gave his employees autonomy to do their work and encouraged people to take charge of their own problems. According to John Quincy Adams, “If your actions inspire others to dream more, learn more, do more and become more, you are a leader”. Kapicic always listened to his staffs, created a best environment for them to work and provided the necessary motivation at the right time.
Their employees are very good at what they do; they perform their tasks in a timely fashion, and work efficiently and effectively to get the results that they promise their clients. On their website, you can find a long list of satisfied customers and their specific comments that they have left for the company. Since J.L. Nick offers a wide variety of services, the comments praise the company and its employees in terms of conducting consultations in a very timely and professional manner. Their clients have been very impressed when they worked with the company to help them through transitions or when they assisted in helping an employer recruit potential employees for various positions.
Lauren is assigned manager of the project and she need to work the team effectively and efficiency for sure. Also, the team needs to work on some complex problem and make decision of it. Compromising approach is suit for the situation in which time pressure is high and some complex problem must be addressed. While competing approaches is also prevalent in high time pressure situation, I would not recommend Lauren to use competing approaches because it might produce resentment. Second, the team needs to work out some complex issues.
A good communication plan will help a manager build trust with the employees so that when they receive the news of a major change they do not panic and become resistant. The communication plan should include preliminary information, who will be affected, and where employees can get more information on the project. This plan will help to create a surprise-free environment and minimize employee stress (Laframboise, Nelson, & Schmaltz, 2003). A manager should take the time to explain why the changes are necessary and how these changes will help the company achieve its vision (David, 2004). Weekly division staff meetings and quarterly “all hands”
I tend to write down what I have to do on paper and prioritize what is most important to least important. Doing so helps me organize and accomplish my work and meet deadlines that are important. In this process, I am also able to foresee potential bottlenecks and clarify them upfront. This approach has not only helped me meet deadlines but has also provided my managers with the confidence that all loose ends are tied off. In my learning team, my strength lies in having good people skills.
At all times they need to be responsible for what comes out of their mouths when in the company of other people. EAPTOOLS (2008) states that tuning in to your customers’ shifting emotional needs and responding to them effectively will improve customer service skills. A customer service rep that concentrates on the customers emotions and is empathetic to them will be much more successful than
I am also a social person who easily bonds with people around me. I am warm and therefore I easily create friendship with people that I encounter so I find my relation with them smooth all the time. People will always want to associate with someone who is social fir they believe that they will benefit from what the person possesses and in the long run they will also get to learn new concepts. In every task that I undertake, I am always hard working for I believe in giving my best in all that I do. This has earned me respect from my peers and superiors for I give my full commitment and dedication to my work.