This paper will provide detailed information regarding the customer service manager position, the job analysis of the position, methods of recruiting and selection methods for seeking the best candidates. Description of the Position The Customer Service Manager (CSM) is involved in various aspects of business at GE. Knowledge of the company as well as the part in which the individual hired will play in his or her role will be essential to the success of the individual hired. The customer service manager will oversee customer service throughout the GE branch hired for. This includes ensuring customer service practices are well established and followed by customer service employees as well as ensuring excellence in customer service (General Electric, 2012).
Trace your lifeline – activities that are vital to the organization’s global success should be identified as well as specify the roles of responsibility for those who will carry out these activities. 3. Build a global database to know who and where your talent is - focus on all levels of the organization not just top level executives, do not neglect the market’s middle management, and seek potentially new talent entering the workforce. 4. Construct a mobility pyramid – due to changing opportunities within the company, assess those employees who are willing to move to new locations and new positions according to their experience and ability.
Through ‘talent planning’, Tesco seeks to fill many vacancies from within the company. This encourages staff to work to their best ability. Through an annual appraisal scheme, an able individual can apply for bigger jobs. Employees identify roles in which they would like to develop their careers with Tesco. The managers set out the technical skills, competencies and behaviors necessary for the roles.
(Taboola) According to the articles recruitment plans go hand in hand with the selection process. A company can’t have one without the other. Recruitment plans are designed to aid employers to find the perfect fit by taking certain steps. Every good recruitment plan should entail a meeting to discuss what the company is looking for in a superior hire, who will conduct interviews as well as who be present, extremely descriptive job description, and placing the vacancy in an appropriate place. Recruitment plans will also include what steps will be included in making a decision for the job opening also known as the selection process.
Allstate Insurance Company created an affective approach to resolving the conflict of diversity issues in the workplace. In order to motivate employees the company must know what factors boost individual motivation. Some examples may be recognition, financial profit, possibilities for advancement, self-satisfaction and to build a reputation. Allstate’s Evaluation using the Model for goal setting To increase job satisfaction and performance employees must set goals. In 1969, Allstate launched its first program developed to improve business performance.
Paper Details Your paper (3-4 double spaced pages, 12 pt font) should include the following: • A description of the team you observed and the setting in which you observed them • Imagine that you were hired as a consultant for the team you observed, detail: o What did you see the team doing particularly well? o What do you think motivates the team members to perform and what else could be done to help motivate them even more? o What could the team do to function more effectively? (Specifically use the TELM model from Chapter 10 as a framework for making suggestions) o Using the Job Characteristics model (from chapter 11), describe how team members would rate on each of the job characteristics of: skill variety, task identity, and task significance and describe any possible job redesign
MBA 1 HRM April 2 2013 Assignment based on Basil Read HRM strategy. Human Resource Management Table of Contents Question Page Question 1 Discuss how the HR practices at Basil Read are aligned to support the use of technology throughout the organization. pg2 Question 2 Analyse and discuss how Basil Read through their various training initiatives can be considered as having a high-leverage strategy related to their business needs pg5 Question 3 Great emphasis at Basil Read is placed on the career path and career management of individuals 3.1 Discuss the benefits for this for both the employer and the individual 3.2 identified the career stage that you are currently in, your organization, and identify the career planning interventions that your organization implements. pg9 Question 4 “A performance management system is in the process of being rolled out which focuses on outputs as well as competencies and personal development.” Describe the importance of a performance management system at Basil Read and discuss whether the performance management system in place at your organization [or an organization that you are familiar with – if your organization does not have a structured performance management system] can be applied to Basil Read In recent years, HR professionals have become more aware of the need to automate human resources processes to save time and money, improve efficiency, illustrate return of investment, increase efficiency and ultimately spend more time on strategic HR(Sacht, 2010). Innovation forms the very core of Basil Reads offerings (best employee) this clearly illustrates the organizations understanding of technology in the business, there innovative designs and time crucial projects heavily rely in technology as a core building block.
Also how I believe the HRM role can be optimized for shaping organizations and employee behavior. Upon reflecting my whole focus is to identify, included, and understand every aspect of Human Resources Management. As I have reached the end of this human resources management course I have learned that every aspect of HRM works together to perform a primary function. Human resources planning consist of managing an organizations employees, money, and product. Recruitment is informed by human resources planning, job analysis, and job design and it serves as the foundation for effective selection, compensation and benefits, as well as for training, development and performance appraisal (Youssef, 2012).
I feel that Ovania Chemical is taking all the right measures towards finding the right applicant for the job. More and more companies today are administering battery tests and crunching numbers to get information about present or future employee performance. In Rachel King’s Wall Street Journal article “Data Helps Firms Find the
Laura MGMT 1105- Organizational Behavior February 26, 2012 The Best Place to Launch a Career Q: This case study describes several different strategies for attracting and retaining new employees. On the basis of the four drives described in four drive theory and the needs listed in Maslow’s needs hierarchy, identify the drives and needs associated with each of these initiatives. Which needs or drives seem to dominate in this article? A: Maslow’s needs hierarchy theory states that the lowest needs are initially the most important, and then the higher become more important as the lower ones are satisfied. In this case, there are different strategies fro attracting and retaining employees.