Qcf Level 5 - Care Leadership - Unit 01: Communication

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Use and Develop Systems that Promote Communication The people with whom I communicate In my job role, I communicate with a range of people with a range of needs, and who have a range of purposes on a day-to-day basis. Each conversation (whether face-to-face, as a 1-to-1 or in a group, over the phone or by email), I use language and structure that is appropriate to help me convey my meaning in the most effective way. I communicate with: • Clients and their family members • Our carers • Colleagues in the office • Healthcare professionals (district nurses, GPs and paramedics) • Social work professionals (care managers, day centre managers) • Commissioners and people who purchase services from us • Other social care providers (for example our Consortium partners) • Regulators (e.g. HMRC, the Care Quality Commission, the Health and Safety Executive) I use a range of communication methods, including: • letters to clients; • face-to-face meetings; • training sessions with carers; • 1-to-1 sessions with staff; • guidance documents explaining rules and step-by-step actions; • formal meetings with commissioners; • telephone conversations with IT support; • documents detailing technical requirements for our IT teams, using data to produce reports and graphs showing our performance against targets. Barriers to communication Some of the many potential barriers to effective communication include: Sensory deprivation. A person may be unable either to receive or to pass on information because their senses are impaired. Often our clients have age-related hearing loss. To overcome this, one often has to speak loudly (without shouting) and clearly, reducing other noise (e.g. by turning the TV or radio down), or making sure that clients are using their hearing aids. First language. Foreign language speakers can struggle to understand English,
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