Qualification: Hsc Diploma Level 5 Unit: Hsc-51 Unit 51 Use and Develop Systems That Promote Communication

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QUALIFICATION: HSC DIPLOMA LEVEL 5 UNIT: HSC-51 UNIT 51 USE AND DEVELOP SYSTEMS THAT PROMOTE COMMUNICATION 1. Be able to address the range of communication requirements in own role 1.1 Review the range of groups and individuals whose communication needs must be addressed in own job role Individuals who have communication problems need support to enable them to express themselves effectively. It is therefore important for me, in my managerial role, to be aware of the individuals preferred method of communication and also to support the individual to use their preferred method. Individuals have the right to communicate through their chosen method and their choice should be acknowledged and respected by supporting them. The individual’s right are particularly important when using specific communication methods and language because it’s their major way of communicating their needs and preferences. Communication is a basic human right. Without communication the individual is unable to realise or exercise their rights. Under the Human Rights Act 1998 all individuals have the right to ‘freedom of expression’. If unable to communicate they would be denied these rights. Depending on the area of care in which we work, we may be dealing with a certain group of people with similar communication needs, for example: learning disabilities, dementia, deaf, blind, stroke etc. Groups, individuals and the type of communication needs they may require: Sensory disabilities Disabilities which affect an individual’s senses, and in turn affect communication, include hearing loss and sight loss. These are the two main senses on which humans rely to interact with their environment. Without sight or hearing (or indeed both) communication will be affected and alternative methods will need to be used. Hearing loss The term ‘hearing loss’ can mean someone who is profoundly deaf (someone who has

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