Communication is a basic human right. Without communication the individual is unable to realise or exercise their rights. Under the Human Rights Act 1998 all individuals have the right to ‘freedom of expression’. If unable to communicate they would be denied these rights. 1.2 Explain how own role and practice can impact on communication with an individual who has specific communication needs As a carer it is our role and responsibility to support individuals to express themselves.
Part 1 – 1 The meaning of ‘centrality’. The definition of centrality is ‘the quality of being in or near the centre or the middle’. This means looking at the person as an individual with strengths, preferences and aspirations and putting them at the centre of the process of identifying their needs and making choices about how and when they are supported to live their lives. Part 1 – 2 The importance of recognising the centrality of an individual The importance of recognising the centrality of the individual is key to helping boost the person´s confidence and self-esteem. Rather than just recognising the disability, centrality is about considering the individual as a whole; focusing on all aspects of the individual including their past, present and future aspirations, their capabilities and strengths and working in partnership with the individual to promote their values and support them to make informed choices.
It is important that a level of trust may be obtained from an individual, trust is a foundation of a relationship. This relationship can help an individual communicate their needs, allowing care professionals to taylor their care to the individuals preferences. Outcome 2 There are many ways to find an understanding of an individuals needs. In a care setting an assessment of the individual would have taken place. This information is relayed to carers, allowing an understanding of the situation.
A working understanding of reasons why the individual’s preferences on how they are moved, handled and positioned is important. The individual’s preference in moving and positioning is very important because this will support care workers to respect their dignity and privacy. It will also promote the individual’s involvement and independence. K3.How do you provide active support and promote the individual’s rights, choices and well-being when preparing to move, handle and position individuals? The individual to be moved is the key person to be actively involved in decisions about the best way to carry out the moving, handling and positioning of themselves unless they are unconscious, semi-conscious or extremely confused.
Shelley Prinsloo – 11/01/2013 Unit 4222-201 – Introduction to Communication in Health, Social Care or Children’s and Young People’s Settings. 1.1 There are many different reasons why people communicate, to express their needs, their feelings, ask questions or to generally build a relationship. Good communication is crucial for developing a positive relationship with your service user as you need to be able to let them express their needs and feelings, give and also understand instructions. It is also important to be able to communicate to show encouragement and also share feeling and opinions 1.2 .Effective communication is vital to the role of the Carer as it reduces the chances of making mistakes, and helps to build a positive trusted relationship. It’s also important to communicate accurately to other Carers, management and sometimes the service users family members as information and messages can need to be passed on 1.3 .Observing an individual’s reaction when communicating with them is essential.
The individual’s right are particularly important when using specific communication methods and language because it’s their major way of communicating their needs and preferences. Communication is a basic human right. Without communication the individual is unable to realise or exercise their rights. Under the Human Rights Act 1998 all individuals have the right to ‘freedom of expression’. If unable to communicate they would be denied these rights.
To gain clear guidance and knowledge of those who you are supporting Aii - Effective communication is very important in order to pass clear and direct information between service users, support workers and other practitioners. When sharing information between professionals it is essential that the details are accurate as to reduce the amount of mistakes made. When supporting people it is good practise to use effective forms of communication so that the professional relationship is strengthened, this allows both service users and support workers to trust one another; it may also allow the support worker to be an advocate for the service user. This responsibility requires effective communication in order to have the service users’ everyday personal needs and also health care concerns identified and met. Aiii – Method | How effective is this method?
1: UNDERSTAND WHY EFFECTIVE COMMUNICATION IS IMPORTANT IN THEWORK SETTING 1.1 Identify the different reasons people communicate: People communicate for different reasons; in health and social care situation it can be to portray their feelings, emotions, such as anger, concerns, thanks, pain or opinions. Communication is therefore a necessity in order to establish and maintain relationships with others, to give and receive information and instructions, to understand and be understood, to share ideas, knowledge, feelings, sentiments, to give encouragement and show others they are valued. 1.2 Explain how communication affects relationships in the work setting: The type of communication could be a formal and professional or informal and personal. It is important in health and social care environment that all communicated information is recorded for legal purposes and treat as confidential and on a need to know basis. Care colleagues communicated to ensure a continuity of care for the service user, and to apprise all staff of the current and changing needs of the service user.
The person communicating has to send a clear and concise message to the responding party. The message must be understood correctly to have a response. 2.2 Describe the factors to consider when promoting effective communication When communicating with an individual you should ensure that you have good eye to eye contact and facial expressions are also important to help you convey your message and to be able to decode their emotions and feelings. People need to feel valued, so good listening skills are key to effective communication and allowing the other person time to answer before you start to talk again, never guess what a person is trying to say. You need to consider the tone and pitch of your voice, does it suit the situation or topic?
1. Understand why effective communication is important in adult social care settings 1.1 Identify different reasons why people communicate People communicate to express needs, to share different ideas and information, to reassure, to express feelings, to build positive or negative relationships, to socialise, to ask questions and to share experiences. People communicate in order to establish and maintain relationships with others, to give and receive information and instructions, to understand and be understood, to share opinions, knowledge, feelings, emotions, to give encouragement and show others they are valued. Communication is an essential tool a carer can use to meet the needs of adults or children. It is a basic requirement of my job role to communicate with individuals and their families and other members of staff on a daily basis.