Describe two ways how effective communication can affect relationships in an adult social care setting between individuals using the service, their carers, colleagues and other practioners. 1.Effective communication is key to building relationships in an adult social care setting. It assures the client is happy and feels safe and secure when working with thecare worker. It builds up trust and ensures the service user is provided with the best care. 2.Effective communication is vital between colleagues.
1. Identify the different reasons why people communicate (1.1.1) People communicate to make friends and build relationships, to express feelings, thoughts and emotions, to express needs, wishes and preferences, to obtain and exchange information. Communication helps maintain independence. 2. Explain how communication affects relationships in an adult social care setting (1.1.2) Good communication encourages participation, builds trust, promotes feelings of value and self worth and empowers individuality, creates equality and gives a shared understanding of each other’s needs, wishes and expectations.
In an adult social care setting communication is important to express and share ideas, feelings, needs and wishes and preferences. 1.2 Explain how communication affects relationships in an adult social care setting. Communication can lead to good or poor service within an adult social care setting. Good communication with service users encourages participation in activities therefore promoting equality within the care setting. The service user can gain the trust and understanding from the care worker and
Unit 301 Principal of communication in adult social care settings. Outcome 1 Reasons why people communicate are to obtain and receive information, to get to know each other and form relationships. In an adult social care setting communication is important to express and share ideas, feelings, needs and wishes and preferences. Communication can affect relationships in many ways, in the adult social care it is an essential to communicate to one another because otherwise communication can lead to good or poor service. Good communication with the residents encourages participation in activities therefore promoting equality within the care setting.
Assignment 301 Principles of communication in adult social care settings Task A Question and Answers Ai Identify four different reasons why people communicate. - to understand the needs - to share information - to build a relationship - to express feelings Aii Explain how effective communication can affect relationships in an adult social care setting between: a) Colleagues and other professionals Create a good relationship and improve the quality of care .Can resolve conflict that may arise. b) Individuals using the service and their carers Create a good relationship , build trust and respect. Service users would feel safer and feel that they can trust the carer with any problem. Carers would communicate more which would lead to the user getting the correct care.
Principles of Communication in Adult Social Care Settings CU304P/CT304 1.1 People communicate for many reasons, to build and maintain relationships with other people, such as friendships, romantic or professional relationships, to socialise, to make their needs known to other people, to show pleasure or displeasure, allow their feelings to be shown, to find out information, to pass on ideas and knowledge and to maintain a balanced and harmonious way of living with others. 1.2 When working with others in an adult social care setting, good communication can improve working with service users and colleagues, as everyone knows what each other requires, and what tasks they will be doing, it creates confidence and trust in a relationship, service users feel safe in the environment of care; bad communication can cause a lack of confidence, poor quality of care being provided for service users, and poor reputation for care companies. 2.1 To establish each individual’s communication or language needs it is useful to simply ask them, if they do not understand you, you can ask their family members, people who work or live with them day to day, or your colleagues. Other useful methods would be to simply observe them to see how they communicate with others, or read care plans and reports that provide any information on disabilities, or physical conditions, such as sight or hearing impairments, or medical conditions such as strokes which could affect their ability to communicate. An individual’s nationality, culture or ethnicity may also affect their preferences or needs.
Principles of communication in adult social care setting Unit 10 1.1 People communicate to express needs, feelings, share ideas and information, ask questions and to share experiences. 1.2 Helps to build trust between service users, colleagues and other adults in the setting. 2.1 Use of first language versus the use of an interpreter, use of the individuals preferred method of communication versus expecting the individual to use your own communication preference. Adapt communication to meet additional learning needs versus gathering information from carers, family and friends. 2.2 Type of communication i.e.
31: Principles of communication in adult social care settings 1.1 Identify different reasons why people communicate * Reasons why people communicate include the following: * expressing and sharing ideas, feelings, needs, wishes and preferences * obtaining and receiving information * forming relationships * getting to know each other 1. 2 Explain how communication affects relationships in an adult social care settings * Effects of communication may include: * encouraging participation * discouraging support and trust * creating equality * creating inequality * promoting empathy and shared understanding * discouraging empathy and shared understanding 2.1 Compare ways to establish the communication and language needs, wishes and preferences of an individual An individual is someone requiring care or support and preferences may be based on their beliefs , values and culture. * Ways may include: * asking the individual * observing the individual * seeking information from the individual’s care plan, communication profile * seeking information from those who know the individual well * seeking information from other care professionals 2.2 Describe the factors to consider when promoting effective communication * Factors to consider may include: * the individual’s needs, preferences, beliefs, values and culture * how to involve the individual * whether they use communication aids * approach i.e. tone of voice, body language * the environment 2.3 Describe a range of communication methods and styles to meet individual needs Different Communication methods include: Non-verbal communication: * written words * facial expressions * eye contact * touch * physical gestures * body language * behaviour * gestures
Learning Outcomes The learner will: 1. Understand why effective communication is important in adult social care settings 2. Understand how to meet the communication and language needs, wishes and preferences of an individual 3. Understand how to overcome barriers to communication 4. Understand principles and practices relating to confidentiality Understand why effective communication is important in adult social care settings 1.1 Identify the different reasons people communicate We communicate for different reasons, to portray their feelings, emotions, pain, opinions, etc.
Express needs and wants 4. Ensure any issues are dealt with Aii) Two ways of how effective communication can affect relationships in adult social care setting between individuals using the service, their careers, colleagues and other practioners. Communication between colleagues and professionals ensures all aspects of care are carried out efficiently, and colleagues have full understanding, which leads to a positive working atmosphere. It will also ensure the service user is getting the best possible care by communicating