Principles of Communication in Adult Social Care Settings

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unit 1 Principles of communication in adult social care settings 1 Understand why communication is important in adult social care settings Reasons why people communicate: express needs; share ideas and information; reassure; express feelings; build relationships; socialise; ask questions, share experiences The effects of communication on own work: communication with eg colleagues, people who use services, children; supports the development of effective relationships, helps to build trust; aids understanding of individuals’ needs; prevents misunderstandings; supports the development of own knowledge and skills The importance of observing others’ reactions: verbal communication eg tone, pitch, silence; non-verbal communication eg body language, facial expressions, eye contact, gestures, touch; to understand emotional state; know if information has been understood; the role of the communication cycle; when and how to adjust communication method; recognising barriers to communication 2 Understand how to meet the communication and language needs, wishes and preferences of an individual Communication and language needs of individuals: home language; preferred method; sensory difficulties; preferences based on eg beliefs, values, cultural variations, age, gender; additional learning needs; physical disabilities Communication methods: verbal: non-verbal; written; British sign language; Makaton; Braille; finger spelling; pictures and symbols; technological aids eg minicom, telephone relay systems; human aids eg interpreters, translators When and how to seek advice: awareness of barriers; understanding own strengths and weaknesses relating to communication skills; support from colleagues; manager; SENCO; specialists eg speech and language therapists, sign language specialists 3 Understand how to reduce barriers to communication Barriers to
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