Understand how to reflect on practice in adult social care. 2. Understand the importance of feedback in improving own practice. 3. Understand how a personal development plan can contribute to own learning and development.
Key legislation and codes of practice which relate to equality, diversity and inclusion in adult social care are examined, together with ways of challenging discrimination. Learners are also provided with knowledge regarding sources of support and information on the subjects. Summary of Learning Outcomes: On completion of this unit a learner should: 1. Understand the importance of diversity, equality and inclusion 2. Know how to work in an inclusive way 3.
Describe situations where information normally considered being confidential might need to be shared with agreed others (4.4.3) 13. Explain how and when to seek advice about confidentiality (4.4.4) 1.Identify different reasons why people communicate To express needs, to share ideas and information, to reassure, express feelings, socialize, ask questions, share experience’s, give instructions, share opinions, give encouragement. 2. Explain how effective communication affects all aspects of working in adult social care settings Individuals communicate to express their needs and preferences and to ensure they are met. As a carer I discuss the options and the choices available to the individual to allow them and
Unit 301 Principles of communication in adult social care settings Outcome 1 To ask questions; to share or receive information; to show interest; to socialise; to express needs and preferences; to share ideas and wishes. Adult social care settings can involve a number of people, eg. Family, friends, medical and care professionals. Communication allows a constant flow of information allowing a continuity of care to be delivered. It is important that a level of trust may be obtained from an individual, trust is a foundation of a relationship.
It’s also important to communicate accurately to other Carers, management and sometimes the service users family members as information and messages can need to be passed on 1.3 .Observing an individual’s reaction when communicating with them is essential. People’s body language, facial expressions, gestures and their position as well as speaking is key to understanding what is being communicated to you and to watch the effects so that any issues can be recognised and dealt with accordingly. 1 2.4 Finding out an individual’s communication and language needs, wishes and preferences can be done many different ways. You can ask the service user or their family. The care plan or medical records may also say.
Understand how to reflect on practice in adult social care. 2. Understand the importance of feedback in improving own practice. 3. Understand how a personal development plan can contribute to own learning and development.
Unit Title: Principles of communication in adult social care settings Unit sector reference: PWCS 31 Level: 3 Credit value: 2 Guided learning hours: 17 Unit expiry date: 31/07/2015 Unit accreditation number: R/602/2906 Unit purpose and aim The unit develops knowledge of the importance of communication in adult social care settings, and ways to overcome barriers to meet individual needs and preferences in communication. This unit is aimed at those who are interested in, or new to, working in social care settings with adults. Learning Outcomes The learner will: Assessment Criteria The learner can: 1 1.1 Identify the different reasons people communicate 1.2 Explain how communication affects relationships in an adult social care settings Understand why effective communication is important in adult social care settings Exemplification Reasons may include: expressing and sharing ideas, feelings, needs, wishes and preferences obtaining and receiving information forming relationships getting to know each other Effects of communication may include: encouraging participation discouraging support and trust creating equality creating inequality promoting empathy and shared understanding discouraging empathy and shared understanding 2 Understand how to meet the communication and language needs, wishes and preferences of an individual © OCR 2010 2.1 Compare ways to establish An individual is someone the communication and requiring care or support language needs, wishes and preferences of an individual 1 Learning Outcomes The learner will: Assessment Criteria The learner can: 2.2 Describe the factors to consider when promoting effective communication 2.3 Describe a range of communication methods and styles to meet individual needs 2.4 Explain why it is important to respond to an individual’s reactions when communicating Exemplification
BE ABLE TO MEET THE COMMUNICATION AND LANGUAGE NEEDS, WISHES AND PREFERECES OF INDIVIDUAL. 2.1 Demonstrate how to establish the communication and language needs, wishes and preferences of individuals. • Reading the care plan • By asking next of kin • By asking the key worker You can use the information generated from this source and you can also ask the individual if they can communicate verbally. All this will help to establish the communication and language needs, wishes and preferences of individuals 2.2 Describe the factors to consider when promoting effective communication A. Body movement and posture.
Principles of Communication in Adult Social Care Settings 1. Understand why effective communication is important in Adult social care settings: 1.1- Identify the different reasons why people communicate: To express their needs To get to know each other and form relationships They may want to share their past experiences To socialise with others People also communicate to maintain and establish relationships with others Reasons why people communicate are to obtain and receive information They may want to share opinions, feelings, emotions Communication is an important thing a carer can use to meet the needs of a individual. Communication ensures effective team working and continuity of care. In an adult social care setting communication is important to express and share ideas, feelings, needs and wishes and preferences. 1.2- Explain how communication affects relationships in an adult social care setting It is a essential requirement of a carers job role to communicate with individuals and their families, also with other members of staff on a daily basis.
1.1 Identify different reasons why people communicate To express needs, to share ideas and information, to reassure, express feelings, socialize, ask questions, share experience’s, give instructions, share opinions, give encouragement. 1.2 Explain how effective communication affects all aspects of working in adult social care settings Individuals communicate to express their needs and preferences and to ensure they are met. As a carer I discuss the options and the choices available to the individual to allow them and informed choice regards to their care. 1.3 Explain why it is important to observe an individual’s reactions when communicating with them. In face to face communication the person listening may not always indicate verbally if they have understood or agree.