Some will be more formal than others. You would not address a visiting doctor in the same manner as you would a service user. You would not address your manager in the same way you would a colleague although you would maintain a professional manner with them all. Outcome 2 1. Explain why it is important to adhere to the agreed scope of your job role.
CT299 -Understand the role of the social care worker 1. Understand working relationships in social care settings 1.1 Explain how a working relationship is different from a personal relationship. Working and personal relationships are different because of boundaries, in your working relationship things need to be kept professional at all times and you would be expected to adhere to professional codes of conduct and employers policies and procedures. Personal relationships are much more relaxed and the boundaries are far different e.g. you may hug your family and friends this would not always be appropriate in a work relationship.
• Professional relationships you develop with people you support are another matter; you are required to provide the same quality support for all, not just for those who share your views and beliefs. • Knowing what you need to do and achieving it successfully is not the same thing. • Working in the health sector, you are bound to come across people with views you don’t agree with, and who never seem to understand your point of view. • Awareness of differences, your reaction to them and how they affect the way you work is a crucial part of personal and professional development. • If you allow your own preferences to dominate your work with people, you fail to perform to the standards set by the UK regulating bodies, they require workers to respect and promote people’s individual views and wishes.
Relationships differ in health and social care setting such as collegues, managers, doctors, paramedics, district nurses and service users with their family and friends. Whilst a professional manner should be maintained to all, you would address your manager in a different way to your collegues and a doctor in a different manner to a service user. An appropriate language and demeanor should be employed to appropriate relationship. Be able to work in ways that are agreed with the employer Describe why it is important to adhere to agreed scope of the job Adhereing to the scope of the job is important as following the boundaries set will allow you to know your role and the responsibilites expected by your employer. The tasks that you carry out should only be ones that you are trained for or you could injure yourself or others doing duties
Communication in the work setting must be relevant to the workplace. Poor communication or a breakdown of communication can cause distress, miss-understandings or conflict. Relevant and vital information may not be passed on. When dealing with persons of varying capacity, clear, easily understandable words should be used to avoid frustration or the person may not understand what is being communicated to them. In every workplace there may be staff who, do not get along, but it is important to be professional and still communicate relevant information as a duty of care to the
McLeod also suggests that counselling skills can be used in a range of self help groups such as sliming groups or Alcohics Anonymous or in life coaching – although this focuses on the promotion of positive effectiveness or achievement. Users of counselling skills often have dual responsibilities both to the recipient of their skills and the organisation that they are operating within. (Stokes in Aldridge and Rigby). This can be a cause of conflict. Counsellors can avoid this conflict by starting the counselling relationship with a contract that ensures confidentiality and helps create a safe environment that supports a client by setting down guidelines for a working/ professional relationship that includes boundaries, conduct, timekeeping.
In addition, they should also be held accountable for these decisions. These ideas are thought to be true in most circumstances, but typically there are variations when dealing with each individual belief. Within the obligation category, certain issues may not always be handled easily. The strict belief to always do what is morally right may not leave much room for compromise in the business world. The inability to look past the right choice to the most beneficial one, the obligation to right versus wrong, and the idea of equality in the workplace may result in problems in the workplace for a person who holds these values within the obligation category.
Additionally, developing self-awareness helps the client to rediscover meaning in life. Some clients will, however, need a more structured therapy than is typical in a humanistic person-centered approach. One of the strengths of using a humanistic/person-centered approach when working with clients is the warmth and caring of the relationship that (hopefully) develops between counsellor and client. The counsellors active listening and full emotional availability will provide them with a healing environment within which they can explore their emotional experiences safely and without judgment. Central to the therapist's role in client-centred therapy is respecting the clients values as well as maintaining a therapeutic nonjudgmental attitude.
Describe how professional values impact career success Values are an important part of the inner personality of every individual. Your values could be different then the values of the professional who works next to you. However, it is very critical that the values that you have must be aligned with the job or the career that you are trying to undertake. It is critically important to look for values that not only satisfy you as an individual but values that are aligned with the values of your community and your heritage. While neglecting this important step in your career seeking you could be entering a career that could be brining you grief and perhaps failure.
EFFECT ON WORK RELATIONSHIPS The workplace is a system of relationships. Relationships have many different aspects; here are several examples: • Trust • Teamwork • Quality • Morale • Self-esteem • Loyalty • Respect for boss When conflicts are handled well, there’s a positive effect on work relationships. When they are not, these factors can deteriorate. Productivity and the free expression of ideas are also impacted. FACTORS THAT AFFECT HOW PEOPLE MANAGE CONFLICT The skills involved in managing conflict are