P2 Unit 1 Health and Social

636 Words3 Pages
P2 Discuss theories of communication. The communication cycle: refers to the whole process of communication, from the origin to it being understood by the right person. Effective communication involves the process of checking the other person has understood, using reflective listening. Michael Argyle was a social psychologist who researched and developed theories on interpersonal interaction and communication, he focused on both verbal and non-verbal communication. He carried out experiments to test and develop his theory. Michael Argyle argued that communication is a skill that needs to be learned and practised just like any other skill. He claimed that communication is a two way process involving two people responding to each other’s verbal and non-verbal messages. This is his theory: An idea occurs An idea occurs Message understood Message understood Message decoded Message decoded Message received Message received Message sent Message sent Message coded Message coded He believes that you have an idea of what you want to communicate, then you think through how you’re going to say what you’re thinking which you then put into the form of communication of your choice such as BSL or language. He thinks after you have thought about it you send it, so you might speak or sign it to someone, which then the other person ‘receives’ your message who then decodes it and if all goes good they will understand. If the other person were to want to carry on the communicating they would either give feedback using the same process or they would reflect to show they understood. Tuckman’s stages of group interaction; Bruce Tuckman is a psychologist who researched into the theory of group dynamics. In 1965 he suggested that most groups have a 4 stage process whilst communicating to reach maximum effectiveness, these were: 1. Forming 2. Storming 3.
Open Document