3. They send their message to someone else (e.g. by speaking): In sending message it is important to show the best communication channel such as including face to face meetings, telephone, video chat and written letters, emails, and reports. 4. A second person then receives the message(e.g.
Aviii) List three different ways your own learning and development might be supported 1) Staff meetings 2) Appraisal and performance reviews 3) In house training/online learning Aix) List four different ways that a personal development plan may benefit your learning and development. 1) Would help to build confidence therefore improve working relationships 2) Give you a clear understanding of your work role 3) Lets you know where your weaknesses are so you would be able to broaden and deepen your knowledge. 4) Reflection to look back on all you have achieved
In this Essay, I will be demonstrating my understanding of the communication skills that social workers need to develop and use to meet the needs of service users. I will identify strengths and weaknesses from the case study in relation to communication and will discuss how they can be improved. I will also identify knowledge and theories that was or could have been used to inform practice. This TMA will reflect mainly on the case study of Roy and how the social worker Rosie worked in assessing the needs of the service user Roy. It will also show that I reflect on my experiences of using knowledge and skills and how they have helped my own social work practice.
Describe and Explain why people obey. (12 marks) Firstly, Milgram proposed the Agency theory in order to explain the levels of obedience in his experiments. He proposed that an individual’s social consciousness can operate in two ways; the Agentic state – this is where someone else directs their behaviour and they assume that the responsibility is passed to that person (diffusion of responsibility), in contrast the autonomous state is when a person directs their own behaviour as they feel that they are responsible for their actions (following a moral code). This can be supported as in Milgram’s study; participants were in the agentic state as they passed the responsibility to the experimenter. Additionally, in Hoffling’s study 95% of the nurses passed the responsibility to Dr Smith when they were asked to administrate a lethal amount of a drug to a person.
Other Reasons Why People Communicate: To Learn/Teach To Give And Receive Support To Express Thoughts And Ideas To Persuade Others To Give Instructions/Receive Instructions To Share To Compliment To Relate To Argue To Defend Question 2: Communication needs to be effective in the workplace. How does effective communication affect all aspects of your work? Communication is something I use on varied levels
The communication cycle involves a process of feeling, understanding, see/hear and expressing emotions, You express what you want to say to the other person, they see and hear what you are saying, than when it’s their turn you see and hear what they are saying. And the feeling and understanding is how both of you are feeling and what you understood of what you are both saying. Why do we communicate? We communicate because other people have to know what we are trying to say so that they understand what you are trying to say by expressing feelings, gestures to pass information. It allows us to make relationships, to work effectively with other for example in a team in a care home, and it’s for our own benefit and happiness.
Maslow's Hierarchy of Needs: Abraham Maslow, an American Psychologist had a theory about human needs and what motives them. How communication is linked to the theory: At every stage of pyramid communication is important Communication is very important in making sure a person meets their potential Humanistic behaviour theory reflects in each individual as unique, with different characteristics that can be monitored by others through communicating with people with respect by being gentle, kind, respect, love, etc. Humanistic theory is applicable in situations whereby people involve in aspects of self-actualisation, self concept, self-esteem, honour, dignity etc. It reflects on the conception that every human being has the potential to be good, contributing positively, lovable member of society and always
Identify the different reasons people communicate. There are many reasons why people communicate: • To build and maintain relationships. Relationships are based on two way communication. Staff try to engage young people and develop a relationship so that the young person can share what they are feeling and staff can influence what the young person thinks about. • To convey emotions.
Some organisations have rules for communications to be followed, which covers verbal communication i.e. on how to answer the telephone, write letters that are sent out by them, guidelines etc. Also to use feedback from service users, using surveys or maybe a letter from an individual giving either praise, compliment or even complaint. 1.3. Explain why it is important to observe an individual’s reactions when communication with them.
The self-fulfilling prophecy is an implication of the looking-glass self idea. Mead describes that “each of us has a significant impact on how others view themselves.” The process of this brushes over a person’s meaning, language, and thought of a person or object. As Blumer states, “humans act toward people or things on the basis of the meanings they assign to those people or things.” When encountering something or someone new to us, people first look for a meaning, or label, to put them under in order to better understand it. One of the first things when looking for a label to put someone in is to use language the person is familiar with. The meaning given to the object is based on previous experience or encounters with things similar to the new object we are interacting with, which deals with one’s own thought process.