Outline the market research process and explain how McDonalds have used market research to improve their business.

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Outline the market research process and explain how McDonalds have used market research to improve their business. Market research it the process of gathering information in order to allow for effective marketing decisions. Market research is a four step process which involves determining information needs, data collection, data analysis and interpretation. McDonalds has responded to the changing wants of consumers through utilising market research effectively to satisfy the wants and needs of consumers through a number of strategies such through the use of qualitative and quantitative research which involves asking consumers the ‘why’ and ‘how many’ questions which consumers identified that they want more choice, with healthier and lighter food options, as well ass increased visibility in food labelling and more information about what they were eating for example how much fat, how much sugar and how much salt. McDonalds then creates the changes as well as communicating the changes across to consumers. Step one the business needs to determine information needs. This allows a more effective and efficient information search. It allows the surveyers or data collectors to ask the right questions from consumers, or find the right information from existing sources which decreases the amount of unneeded excess information. Step two involves the data collection process. Data collection is the activity of collecting all relevant information using either primary or secondary collection techniques. Primary research relates to a specific field work investigations being performed. The main advantage of primary research is that the collection is directed at solving a specific marketing problem. Their main function is to find out exactly what the consumer is thinking. It consists of three main methods; surveying which involves interviews, focus groups, surveys and

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