Organizational Structure - Orbitz.Com

1030 Words5 Pages
Organizational Structure: Orbitz.com Ashley Spencer MGT/230 MANAGEMENT THEORY AND PRACTICE January 28, 2013 * Organizational Structure: Orbitz.com * * Businesses are designed many different ways depending on the needs and goals of each company or organization. These structures are set to help all areas of the company such as productivity, revenue, and help cut cost. Prior to deciding on the structure teams are used to evaluate what is important and what type of structure should be implemented in order to achieve the desired goals. * * While working for Upstream LLC, a call center servicing Orbitz.com and Cheaptickets.com, we worked in a vertical structure. We had Corporation that was located in Chicago, who basically made all decisions. Each call center had little input on rules and regulations that were incorporated into the decisions that were handed down. Corporation was the top of the line when looking at the power of the company. Throughout the United States we had three different call centers, and a few international ones. Each call center had a general manager that reported directly to corporation, account managers that reported to the general managers, and on down the line until you reached the employee. Employees have very little power or decision in anything that had to do with company policies. This contrast against a horizontal organizational structure in the fact that we had a direct “Chain of Command” and a horizontal structure doesn’t. An employee at Orbitz.com wouldn’t go to the general manager to ask them a general question about a phone call. Instead they knew that they had a team leader responsible for those duties. * * Even though we had a defined chain of command for where rules, regulations, and policies came from we also broke the structure down to even further into a functional organization. We continued

More about Organizational Structure - Orbitz.Com

Open Document