Nvq Business Admin Unit 3

1094 Words5 Pages
1.1 Q. Describe what is meant by diversity and why it should be valued A. Diversity can be differences in race, heritage, customs, belief systems, physical appearance, mental capabilities, etc. Diversity should be respected and valued because nobody is completely the same as anyone else, even within the categories above. People tend to reject what is different. Our differences/diversities can lead to growth as a society or it can lead to violence and hatred. We must value our diversity in order to work together for the common good. 1.2 Q. Describe how to treat other people in a way that is sensitive to their needs A. You can treat other people well by being empathetic and relating to the way they feel about certain issues. Listen to them often. Treat everyone the way you would like them to treat you. Analyse people’s needs and try to meet those needs. If they do not feel comfortable, ask to see what you can do for them to make them more comfortable. 1.3 Q. Describe how to treat other people in a way that respects their abilities, background, values, customs and beliefs A. We need to consider people's opinions and respect them. Circumstances and feelings differ for everyone. So we have to take it as very sensitive and no matter what their race, religion, position, background, circumstances, status or appearance is, we have to treat everyone similar and with due respect. 1.4 Q. Describe ways in which it possible to learn from others at work A. * Pay attention to see how your colleagues act and react to certain situations. * Ask for a demonstration when you want to learn the process of doing something. * Request guidance when you struggle to do something or are not sure of how to accomplish certain tasks. * Watch people do their work and listen carefully to other people. * Ask for the support and opinion of others * Build good
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