This will determine the assessment decision. The final assessment decision must also be recorded and then feedback given to the learner. The opportunity to give a learner feedback is a productive way to talk to them about how they can progress and improve. An assessor must attend standardization meetings to ensure that they are up to date on the current standards and they must also show evidence of continual professional development. This includes any training that they are involved in throughout the
Good communication can also lead to them being willing to confide any problems or concerns that they may have and highlight any potential problems that could be developing or have already developed. Good communication between colleagues can enable a better work environment, carers know what has been done and needs to be done making the following shift able to give continuity of care. Good communication with other professionals can help them understand what they need to provide or help with for the client as part of their duty of care. * | | 1.3 Explain why it is important to observe individuals reactions when communicating with them. It is important to observe the reactions of an individual as body language can often tell us more than the verbal communication and show us how an individual is feeling.
* Informing your employer where the practice of colleagues maybe unsafe. * Helping service users to make complaints. * Complying with employers health and safety policies. * Recognising and using responsibly the power that comes with your work with services users and carers. 1.2Explain how duty of care contributes to the safeguarding or protection of individuals Following a Code of Practice and thinking about your duty of care means that your practice will be safer because you will stop to think if you are working in the best interests of the person you are supporting and if you are keeping them from harm.
Expectations of issues like confidentiality must ethically be addressed so the clients understand the severity of the information they are being asked to keep private. Given the leader addresses all ethical concerns are and re-addresses them if necessary, the group stands to have a very successful outcome. Ethical concerns effect many professions including Human Services. Group counseling is no exception. Many issues can arise that potentially effect one or all of a group if their leader does not follow proper ethical guidelines.
If attending and listening are the skills that enable helpers to get in touch with the world of the client, empathy is the skill that enables them to communicate their understanding of that world to the client. The Basic Formula Basic empathic understanding can be expressed in the following stylized formula: You feel … (here name the correct emotion expressed by the client) Because … (here indicate the correct experiences, thoughts, and behaviours that give rise to the feelings). The formula “You feel … because … ” is a beginner tool to get used to the concept of responding with accurate empathy. It focuses on the key points of clients’ stories, points of view, intentions, proposals, and decisions together with the feelings, emotions, and moods associated with them. Respond Accurately To Client’s Feelings, Emotions, And Moods Helpers need to respond to clients’ emotions in such a way to move the helping process forward.
69).We do this by using basic attending skills. Active listening, calming reassurance, respectful demeanor, empathetic responses, good eye contact and giving appropriate verbal and non-verbal responses as well as being aware of the clients’ non-verbal posture are all necessary to being an effective crisis counselor. At times it will be necessary to ask the client questions, as they may not know what we need to know. Close ended questions will be needed to get information like family size, marital status and medical history. Open ended questions allow us to glean more information from the client in regards to what they have already told us.
It is where the counsellor can take time to reflect, adapt and evolve thanks to the work between the supervisor and supervisee. It is also a time where the supervisor will be patient, accepting and understand, if the counsellor feels unsure or confused about how things are going with their client. The supervisor will belief that time and attention given to the client and supervisee are beneficial to the counselling endeavour, even when a comfortable resolution of issues may not be
A written piece discussing models of supervision and its importance to the counselling process On entering into education about or practicing as a counsellor, an individual is committing to an ongoing process of supervision. The goal of this counselling supervision is to create a trusting environment in which developing students are able to enhance their skills and competence (Carifio & Hess, 1987; Hess, 1987; Ronnestad & Skovholt, 1993). It is a process of professional and personal development which encourages a counsellor to reach higher levels of competence. This in essence provides an environment for counsellors to discuss their work regularly with an experienced counsellor and supervisor. It is through these supervision meetings that the supervisee is able to reflect on their own practice, drawing from active counselling sessions, the practitioners own thoughts, feelings and reactions and is able to examine these and develop/adapt strategies for client work.
SHC21-1.3 - Individuals Reactions. Observing individuals reactions whilst communicating with them is very important as you need to be aware of causing offence to those individuals, which is exactly what you do not wish to do. When you talk to adults or children you must take into account their feelings, opinions, culture and what they would like to say. Be patient and give them time to talk to you about what they are feeling. Always be sensitive and understanding, you may have to adjust or adapt what you want to say by ensuring you say it the right way to convey your message, your feelings or ensure opinions are expressed clearly with no misunderstanding without giving offence to the individual.
It is during this process that a counselor must effectively assess, approach, and strive to help a client to resolve, recover, and return to his/her normal state of functioning. The primary objective of the counselor is to restore the client to a normal state and level of functioning, and encourage the client towards positive coping strategies. “The counseling relationship is unique in this regard; before any work can be done, the client must feel understood and accepted by the counselor” (Kanel, 2007). The foundation of beginning relationships between counselor and client must be established with good rapport. Rapport brings forth a sense of trust and understanding needed to help a client feel comfortable and maybe even optimistic enough to disclose personal issues/concerns.