They have the right to have the choice to do this and you must respect it but you also have the duty to keep them safe. Explain where to get additional support and advice about how to resolve suck dilemmas. you would get more support from your manager, family member of the service user, another member of staff, a doctor, social worker or the safeguarding team. Outcome 3 Describe how to respond to complaints. i would follow respond to a complaint effectively and be proffesional, if the complaint was something i could deal with personally we could deal with it there and then, but if not then i would inform my manager or senior member of staff about the situation.
Service users are more likely to confide in carers which they trust and therefore will help to build their working professional relationship. Aiii Identify three ways of finding out the communication and language needs of an individual. For each method, describe how effective it is at establishing the needs of the individual. Asking the individual - this would enable me to identify if the individual is hard of hearing and also if they understand the language in which I am asking. This is probably the best way of establishing their communication needs as I will be able to gain an immediate understanding.
This includes using words, feedback, action, body language and gestures. With effective communication service users and family will enjoy the services provided. 1.3 Explain why it is important to observe an individual reactions when communicating with them All communication has an effect on the person that you are communicating with. Interactions a two way process, it is important to watch the effects so that any problems can be identified and dealt with. In order to be effective in care and supporting service users you have to be a good communicator whether this is through speaking, body language, facial expressions or gestures.
Restating what the speaker has said makes certain that there is a common understanding between the listener and the speaker. Active listening can also give the speaker confidence that the listener is interested in what the speaker has to say. When people are in conflict, they often contradict each other. This tends to make people defensive, and they will either lash out or withdraw and say nothing more. However, if they feel that people are really attuned to their concerns and want to listen, they are likely to explain in detail what they feel and why.
SHC21-1.3 - Individuals Reactions. Observing individuals reactions whilst communicating with them is very important as you need to be aware of causing offence to those individuals, which is exactly what you do not wish to do. When you talk to adults or children you must take into account their feelings, opinions, culture and what they would like to say. Be patient and give them time to talk to you about what they are feeling. Always be sensitive and understanding, you may have to adjust or adapt what you want to say by ensuring you say it the right way to convey your message, your feelings or ensure opinions are expressed clearly with no misunderstanding without giving offence to the individual.
Self reflection is also knowing that I may need professional development in an area. This is needed so that I can be able to show unconditional positive regard, a non judgemental attitude and to be able to show empathy. Therefore it is important that I take time out to reflect in my performance and development. Self awareness can also be done in supervision or through peers. It helps to keep one’s mind fresh and with new ideas on how to deal with issues which I face during my sessions with a client.
Section 1: Understand the Role of the Social Care Worker You should try to handle conflict situations by remaining calm, ending the conflict before it escalates and remaining respectful of others. However, there are times when this may seem impossible and the following skills are required: openly discuss differences in a calm and rational manner. For example, when having heated professional discussions with colleagues: – avoid rising to challenges or suggestions that you are incorrect – ask colleagues to listen to you and respect your opinions, but also respect their opinions – if you feel you cannot resolve a conflict situation with a colleague then speak to your line manager – respect the advice and guidance which qualified colleagues
Those were just a few ways in Which some people choose to show their ways of in which they communicate. SHC31-1.2 Explain how communication affects relationships in the work setting. Communication affects people’s attitudes and relationships in the work environment For many reasons such as; respecting other people’s views and wishes. Respecting Other people’s beliefs and also by not being pre-judgemental on appearance, Language or any other religious or cultural backgrounds and it are essential to overcome these barriers. Being able to understand different practices and ways in Which of doing it.
Counselling will offer support in ensuring employees reach the required standards of their roles and to be more independent and capable of resolving their own problems. 2. Any employee who is identified by management for counselling will not be disadvantaged in any respect. 3. Conducting counselling discussions is
This essay is going to examine the key personal skills that are essential for the delivery of a successful and effective counselling session. I suggest three of the most important qualities to possess within a counselling relationship are trust, empathy and confidentiality without which, the counselling relationship would not survive beyond the first hurdle. I am going to therefore explore the key signs of an empathic understanding and the positive impact this can have on the client's wellbeing. I will then outline the hurdles that need to be overcome overcome to deliver a session effectively with specific focus on my own prejudices and communication barriers. In addition I am going to explore how the client might feel in a session and the blocks, fears and uncertainties they may encounter.