Mi Adidas Essay

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Assignment 1: Evaluation of pilot phase The mi adidas pilot was really important to get first insights in the market of mass customization. It was a tool to determine if there is a market for a highly customized product and a first step to gain experience in process related activities like marketing, information management, production, distribution and after-sale services of customized shoes. It also allowed the practical application of a new concept and theoretical design in the real world and served as basis for a rough cost-benefit analysis on the one hand, as well as for future budgeting on the other hand. It can be considered as success, because it created excitement through exclusivity within customers and the consumer feedback was 100% positive. It presented Adidas as really strong positive brand acting as market leader. Furthermore as a result of the pilot, retailers were highly interested in taking the project to the next step. However, when evaluating the success of the pilot we have to take into account that the shoe was offered for free to the customer and highly trained staff was working on it. Additionally the impressive tool and setup combined with the feeling of exclusivity affected the outcome significantly. The setup of the pilot had some weaknesses. By offering just a limited number of products (400 pairs of shoes) which were all soccer shoes to selected customers, the project team did not face the whole complexity of the process that follows if you take it to the next level. The pilot therefore did not provide them with the necessary experience in managing information and high production volumes. Another sensitive topic is the pilot time frame. They gathered information at just a few events over a very short period of time. Consequently the quality of the output is not as representative as outcomes generated over a longer testing period. I

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