Total quality is evident in customer-driven organization, in many areas, such as product design, workforce management, and supplier relations. Employees: Total quality approach understands the simple fact that when job satisfaction is high, the quality of work (service) will also be high. Empowerment of employees in all areas: training, responsibilities, wage is a huge component of management under total quality. Employees under more traditional management receive minimal training, little decision-making authority Leadership: Management under total quality is based on constant studying and improving the quality of the process for which she/he is responsible; every manager is a quality manager. Sometimes “quality assurance department” plays an important role in assisting manager in statistical tests or data analysis.
Hiring the wrong people may lead to a serious disaster. Some skills are universal to every job, and others are job specific. All jobs require a good work ethic and problem solving. The traits of a good employee include, having a positive attitude, being proactive, and being reliable and dependable. The first important trait that a good employee has is a positive attitude.
The primary building block of any organization is the individual. Any organization would greatly benefit from improving individual and team performance. As every employee is a unique and complex individual, it is important for an organization to recognize its primary building block. It is no wonder that a happy employee is a productive employee. Vince Lombardi once said “The quality of a person's life is in direct proportion to their commitment to excellence, regardless of their chosen field of endeavor.” It is my intention to suggest changes within the CompuCom company culture to improve individual performance and team dynamics.
With salary freezes or cuts, training becomes even more important as a way of demonstrating the organisations support and belief in its staff. 8. Training engenders loyalty and a sense of optimism. That's priceless. 9.
Communication, behavior, and appearance are three are the crucial factors that make a great professional employee, as these are characteristics that can contribute to a company in its goals to be profitable. Most businesses, no matter the industry, sets certain guidelines to which its employees are expected to adhere to, these rules are usually explained in the employee handbook. Professionalism is essentially, the knowledge that an individual conveys about a certain field. At work, professionalism refers to a person doing his or her job with sincerity, and maintaining professional etiquette and ethics in the workplace. Companies specify which behaviors are acceptable, and which are not, when they first start the hiring process for a new employee.
Interpersonal skills therefore do affect the quality of workplace relationships in an organization to a certain degree. In order to better understand the development of positive working relationships, we can zero in on two aspects of interpersonal skills: self-concept and self- disclosure. Self-concept is influential in all the aspects of our lives, and especially so in our career. Pastorino & Doyle-Portillo (2013) defines self-concept as a “perception or image of our abilities and our uniqueness.” Positive and negative self-concept properties exist in all of us. Positive self –concept arises from positive self-esteem, positive self-evaluation, self-respect and self-acceptance.
They must organize each department in the company as well as create time lines for projects, evaluate job plans, and make changes that are needed to improve the company. Also noted by (Williams, 2012,2010)when it comes to running a successful business they must supervise each employee making sure that the employees are completing each assignment in a timely manner. When an employee feels that they can trust their manager they perform at their best. Managers assign job tasks, create schedules, and provide positive feedback to their employees. Instead of just assigning task they must also earn the respect of their employees.
Manage own performance in a business environment The purpose of planning work is to ensure that I make the most effective use of my time and knowing what I have got planned throughout the day the lowers my chances of my work clashing with a meeting or other tasks. If I make a written account of my plans and my manager asks what I have done, I am easily able to show them and be accountable for my work. The purpose of agreeing realistic targets for work is to complete my tasks to a good standard, if targets are set too high I may feel under pressure or incapable of completing them. It is always important to agree targets so I know I am able to complete and reach them. I should always keep people informed about progress as they may need to know about changes in targets as it allows them to make amendments to the way they handle their work, if they are not informed it may affect their working abilities.
Personal Reflection Assessment Managing my work priorities and professional development requires me to act as a good role model who has the traits of an effective leader; ensure that my work goals and plans reflect the organization’s goals and plans; meet my job responsibilities; measure and maintain my personal performance; priorities work; use technology to organize and manage my work; maintain a work/life balance; meet required competency standards; determine my developmental needs; take advantage of learning opportunities; gather feedback from others about my personal performance and use it to improve my competence; use networks to increase my knowledge, gain new skills and develop relationships, and to ensure that I acquired new skills to maintain my competitive edge. What makes a good role model and how would I ensure that I acted as a role model for employees I supervise? Effective role models possess desirable characteristics that make them easy to look up to. They inspire others to make changes and strive toward new goals. Characteristics that a role model possesses includes high moral values, confidence, who is hardworking, respectful, has an optimistic outlook on life and can find creative solutions to their problems in the workplace.
With that said, it is realistic that each organization has productive and counterproductive employees, and there are many factors that can be taken into account as to why. This paper will help to define productive and counterproductive behavior, the impact they have on an organization, and how an organization can increase productive behavior and decrease counterproductive behavior. Productive Behavior An employee should have a very good understanding as to what productive behavior is in order to be productive. “Productive behavior is defined as employee behavior that contributes positively to the goals and objectives of the organization” (Britt & Jex, 2008). In order for the employee to show productive behavior the employee needs to have a good understanding of the organizations goals and objectives.