(TCO A) Contrast the mindset of management under total quality and more traditional management structures with respect to employees, manufacturing, and leadership. 2. (TCO B) Explain each of the following statements as they apply to modern quality management. a. Customer service is the rule, not the exception.
Sometimes, the staff exchanges the product with a different size that is suitable for them and whether it makes them happy. In addition, Primark is an outstanding retail company, so the customers would want their staff to have good product knowledge, someone who knows the idea of what they customers like and don’t like. So therefore, it benefits the customer to trust the staff and they would have a good understanding with negotiating with the offers such as ‘sales reduction, which is quite useful in a business. How effective customer service benefits the organisation Great customer service makes your customer feel that you care about developing in long term relationship that means you are not only make more sales, however it does benefit the business in different ways , such as : Repeat
What one employee may find to be a trivial factor another will hold at the highest regard, leaving no room for assumptions as to which. Respect: Each employee will be treated equally regardless of status within the organization. When each individual employee is treated as equally as their colleagues, a stronger bond forms because no employee feels lesser than their superiors. Good Pay: If each employee was paid beyond their expectations when hired, then that particular motivator was a stepping stone to the intrinsic motivation that each employee will be trying to achieve. Chance to Turn out Quality Work: When an employee is given the opportunity to show their creative abilities, prove they can competently complete an important project with little supervision, thus receiving the earned recognition for their hard work gives the employee a
A successful business creates a SWOTT analysis to improve business decision making and identify high-level performance areas as well as any other area needing improvement. A SWOTT analysis looks at the positive and negative in the business and helps to overcome any problem areas. Strengths and weaknesses are internal forces within the business that can be controlled and changed in most circumstances. Strategy is one internal force that can be changed when necessary. In this instance the business focuses on customers in a one-on-one setting or in small groups to allow them to feel special and treated with high priority.
3CJA- Contributing to the Process of Job Analysis 1.1, 1.2, 2.1 Explain the Principles and Purpose of Job Analysis Job analysis is an important function of HR, which is related with many activities of HR Management. It can help a company to run their staffing activities more efficiently and effectively. It can contribute to cutting costs and time saving. Job analysis can be defined as “A systematic exploration, study and recording the responsibilities, duties, skills, accountabilities, work environment and ability requirements of a specific job.” It can support recruitment plans, position posting and performance development. When a company creates a new job they must come up with a job analysis of the role so HR knows what kind of job applicant they need to recruit.
MG 301 Trader Joe’s: Keeping a Cool Edge 1. I believe that out of all the managerial skills listed; the most important one is teamwork. With everyone working together, it makes everyone feel as though they are important to the company. Everyone is being heard and wants to work together at Trader Joe’s. The employees seemed to be appreciated at Trader Joe’s.
Total Rewards Question: Describe each of the top five (5) advantages of a total rewards approach. The success of an organizations workplace will depend on managing costs and growth to address its business needs. Total rewards can help meet the needs and wants of today’s employees, and at the same time refocuses an organizations rewards system away from just cash and stocks (WorldatWork, 2007). In organization, there are five advantages of having a total rewards approach which are increased flexibility, improved recruitment and retention, reduced labor costs and cost of turnover, heightened visibility in a tight labor market, and enhanced profitability (WorldatWork, 2007). A total rewards approach allows an organization to have the flexibility to remove itself from the one-size-fits-all mentality and offer employees a mixture of reward packages that meet the employee’s needs.
The Controlling function: the manager taking charge to make sure all the operations of the organization, are running smoothly and monitors employee’s performance (Robbins & Judge, 2011). We discussed specific and successful managerial activities needed: 1.traditional management 2.communication, and 3.human resource management and networking. The pie charts that were shown in class illustrated percentages that an average manager, successful manager and an effective manager should possess. The overall effective manager would have 44% communication, 26% human resource management, 19% traditional management and 11% networking (Robbins & Judge, 2011). The key to effective managing is communication because individuals have different working styles and
Organizational Chart and Structure Nur/492 Introduction The classical theory consists of organizational design that subdivides work and specifies tasks. The classical theory allows the different departments to run with efficiency by giving staff members different task to perform. The classical theory is composed of four elements: division and specialization of labor, chain of command, organizational structure, and span of command. Division and specialization of labor reduces the workload of the employee that will increase proficiency throughout the organization. The chain of command is authority, power, and responsibility delegated from high levels of authority
An employee's perception is everything, even if it may be incorrect. Another way that employee relations can be improved is to have the confidence of your employed staff. Having managers / supervisors that employees feel " have their backs", listen to what they have to say, pass along their fears, concerns, and ideas to the powers that be, and remain creditable, mean the world to employee. These managers / supervisors are an asset to any company. To an employee, the manager / supervisor is the company.