Hsc Diploma Level 2

2290 Words10 Pages
KNOWLEDGE EVIDENCE Mandatory Units [4222-02] 201-209 Unit 4222-201 Introduction to communication in health, social care or children’s and young people’s settings Level: 2 Credit value: 3 UAN number: F/601/5465 Outcome 1 Understand why communication is important in the work setting  In general, human beings like to live with other human beings. Most of us are sociable creatures who want to reach out to other people around us. Very few humans lead completely solitary lives. It is the transmitting And receiving of information effectively and knowing you have been understood. People want to get views, wishes and information across to others for all kinds of reasons. Sometimes this can be essential – even life saving in the case of a warning. It can be vital to make a person’s quality of life better if they are communicating that they are in pain.  In my job i need to communicate with people all the time. First and foremost is the person I am supporting, but there is also their family and friends, who are likely to be involved in the support plan. I will also have to communicate with colleagues and with other professionals. The way in which i communicate will be different depending on the person I am communicating with and the purpose of the communication. Understanding a persons needs and conveying this to others so that they understand affects all aspects of my work.  All communication has an effect It is a two-way process called an interaction, and it is important to watch the effects so that any problems can be identified and dealt with. Peoples body language, posture, mannerisms, facial expressions or tone can effect the outcome of any communication. By observation you can determine whether or not you have been understood or that a person has understood you. Outcome 3
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