First and foremost is the person you are supporting or the service user, but there are also their family and friends, who are likely to be involved in the support plan. You will also have to communicate with colleagues and with other professionals such as GP’s or District Nurses or even the Police or Ambulance service. 1.3 Explain why it is important to observe an individual’s reactions when communicating with them. All communication has an effect on the person you are communicating with. It is a two-way process called an interaction, and it is important that you watch the effects so that any problems can be identified and dealt with, any relationship comes about through communication.
There are a number of different reason why people communicate these include fear, anger, pain joy and love. Human beings want to increase their understanding of the world we are in by seeking knowledge which is through communication. It is important for people to be able to communicate so that they can explain how they are feeling, what they want to need or if there is some sort of emergency or danger. Human beings live and communicate within a range of different groups and communities such as families, workplaces commercial and professional services. 2.2 Explain how effective communication affects all aspects of our work – There are two types of communications formal and informal.
Communication needs to clear and person centred as this will help build and maintain a healthy and balanced relationship between support worker and resident, without this basic skill the relationship will be severely hindered from the start. Good communication skills are also vital between staff members and also external parties (Doctors, Care Co-ordinators, relatives, etc) This helps to maintain a good working relationship between all parties and helps things run smoothly 2.1 Finding a way of communicating with an individual is essential so that you can ascertain their needs, preferences and wishes. Care Plans are a useful tool to help locate any information regarding on how an individual communicates, other ways to establish the communication needs are by observing the individual, asking the individual, and seeking information from others who may know the individual well. 2.2 T o estabish. 2.3 There are two different types of communication, Verbal communication and Non Verbal communication.
Unit 1: Promote Communication in Health & Social Care 1.1 Identify the different reasons people communicate People communicate in order to convey their needs and express their feelings and concerns. This also allows for information, ideas and experiences to be shared, questions to be asked and is an important part of socialising and building relationships with others. 2. Explain how communication affects relationships in the work setting Communication in the work setting can be between colleagues, clients and their families. It can be used to express the person’s needs and helps to develop trust and establish good relationships between care givers, clients and their families.
Everyone has a right to dignity, respect and choice and we need to be able to meet their communication needs in order to provide this. In my job role I’m constantly adapting the way that I communicate to meet people’s specific needs and making use of a lot of different forms of communication in order to find out people’s prefences and care for people in ways they wish to be cared for. I have learnt that it is really important for me to watch people’s reactions and body language when Iam communicating with them because quite often it helps me ascertain how they are feeling and highlights when there may be a problem or they are unhappy with something. Features of the environment that may help or hinder communication may be: • Sensory impairment, for example deafness, blindness or both. • Culture, for example languages or strong accents.
301 cert – Principles of communication Its important to encourage communication within work place. This means allowing the individuals to express themselves and understand the communication of others. For this to be effective you must recognise that each person in unique meaning there will be differences in the way each person communicates. There are different influences that affect communication such as cultural differences, language differences. Specific needs such as physical difficulties can influence a person ability to communicate, always be sensitive to the specific needs of the individual so communication is encouraged from the start.
It is also important to communicate with other members of staff in the establishment such as functional skills teacher and the admin staff because they can provide you with vital information about an individual, it could medicine that they need or if there a troubled person you may need to be aware of their back ground. The admin staff house information about were the apprentices work and the contact details of their parents if they would need to
Denise Meloche 4222-324 Support Individuals with Specific communication needs 1. Understand specific communication needs and factors affecting them. 1.1 It is important to meet the individual’s communication needs so; • they can be informed and therefore make informed choices • express their feelings and views • be alerted to danger • interact socially • be involved with everyday activities • understand what is going on around them • learn 1.2 My role and practice can impact on communication with an individual with specific communication needs by giving them the opportunities for all of the above. If I fail to communicate according to their need, they may become more isolated and withdrawn. I endeavour to find ways to support communication using variety of methods.
1.1 Identify different reasons why people communicate People communicate to: * Express emotions * Give or gain information * Express views * Express wishes * Express pain * Warn of danger 1.2 Explain how effective communication affects all aspects of own work In our jobs we need to communicate with people all the time, most importantly, the person we are supporting. We also need to communicate their family and friends, colleagues and other professionals who are involved in their care. The way in which we communicate will be different depending on the person we are communicating with and the reason we need to communicate, this is effect communication. 1.3 Explain why it is important to observe an individual’s reactions when communicating with them It is important to observe an individual’s reaction when communicating because they can give you answers through various interactions as well as conversation. Some individuals may be non-verbal communicators in which case they may use facial expressions, signs or even intricate eye movements.
If this is not possible in some cases then there are lots of other ways to find out information such as looking through care plan, speaking to a member of family or close friend, asking someone from the same culture, either a collage or cultural representative. Do not assume that you approach everyone in the same way. It is my job to find out the best way to approach someone. People have many communication needs such as, cultural backgrounds, language, self-confidence, level of learning ability, physical ability and sensory ability. It is my responsibility to make sure that my communication skills meet the needs of the service