How Do Companies Achieve Customer Satisfaction by Effective Use of Marketing Communication Tools?

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Marketing communication, MarCom or Integrated Marketing Communication are the related media and messages that are used by the companies to communicate with their target markets or customers. Marketing communication belongs to the promotion element of the 4p’s of marketing that are Product, Price, Place and Promotion. In this era of competition and because of diversity of the products and goods the companies are trying to create their competitive edges by achieving the greater level of their customer satisfaction. Proper and effective communication plays a vial role for the promotion of any product. The companies use different modes of marketing communication tools to promote their product among target customers like TV, Radio, Telephone, Internet etc. Brand building is vital for the development of a profitable business. And the key to brand building is ongoing and regular communication between a company and its prospects and customers. Marketing communications activities or tools that companies are using to add value to their overall marketing efforts are TV, press, radio, telemarketing and direct mail etc. Because of the wide, globalize and mechanically developed markets, companies are demanded more than ever before to hold huge visibility and enhanced ability to quickly respond to competitors’ proceedings also the growing number of workers encouraged a marketplace where products have become very related to each other. This is the foremost reasons for businesses to understand that giving attention only on the physical product is inadequate strategy to be renowned from the competitors (Rossiter and Bellman, 2005). So, behavior of companies change and they start paying attention towards marketing communication. Now the organizations have become aware with marketing communication methods and their importance for the better customer satisfaction in the last decade.

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