If I work as part of a team, I will need to work alongside colleagues and share a workload. If there are good relationships, then working becomes easier because people will co-operate and trust develops. The key relationships are with the people you support. Your skills in building a relationship will be an important part of ensuring that the identified outcomes are met. People who have decide that they want some support in their lives need to be sure that they are working with someone who is honest and trustworthy, can keep confidences and is committed to working in their best interest.
It is important to be a team player especially when working in a team and to get along with members of staff no matter your differences. It’s a two-way process when it comes to effective communication. The message sent by the person communicating has to be clear and concise to the person receiving it. The message has to be understood correctly to have a response. Ineffective communication creates barriers if there is no clear understanding.
1.2: Explain how communication affects relationships in the work setting. Effective communication helps to relate better with one another, develops strong working relationships with colleagues and creates the chance to develop and expand personal relationships. Positive communication skills like listening can help unite people as this behaviour can help build sustained relationships as it allows others to express themselves also. Breakdown in communication can lead to a number of situations such as a sense of anxiety, alienation and feelings of isolation. This can then create conflict which could cause staff to not achieve their full potential within the work place.
1.2 Explain how to support effective communication within own job role Within my job role it is important to have good communication skills to develop positive relationships and share information. We communicate as much or maybe more through body language as we do with words; this includes facial expressions, eye contact, our stance or movement of arms, hands and legs. E.g. Effective body communication could be an open body stance, focusing your eyes on the service user or individual. Whereas crossing your arms or legs, sideway glances could block effective communication.
Positive communication will help colleagues to trust each other and have the confidence to voice their opinions, ask for help, give advice and share information which will provide the people we support with a strong team that they can trust, negative communication will have the opposite effect. 2.2 Describe the factors to consider when promoting effective communication. The factors you should consider to promote effective communication skills are; Think before you speak, especially when talking to children or vulnerable adults, you need to be clear about what you’re saying to avoid any unnecessary confusion which may lead to upset. Tone, this is very important our tone of voice can convey all sorts of emotions, sadness, happiness, anger, excitement etc. So make sure that your tone of voice is fitting to the emotion you wish to convey.
UNDERSTAND WHY EFFECTIVE COMMUNICATION IS IMPORTANT IN THE WORK SETTING 1.1 Identify the different reasons people communicate • Introductory purpose • Developing relationship • To express their feelings / share information • To communicate the support that required • To communicate their needs 1.2 Explain how communication affects relationship in the work setting Communication is the basis of all relationship as people communicate, a relationship is formed. Good communication is very important in the work setting. Relationship can be affected when there is no good communication because professional relationship is based on good communication. 2. BE ABLE TO MEET THE COMMUNICATION AND LANGUAGE NEEDS, WISHES AND PREFERECES OF INDIVIDUAL.
In fact, effective communication is not only necessary in the work setting but more importantly, in day-to-day life. It is important to deal with other people with respect for their abilities, personal space and self-worth. If we don’t communicate with each other then no one would know what was going on and nothing would be achieved. 1.1) Identify the different reasons people communicate * People communicate to build and maintain relationships * Communication is necessary for emotional intimacy * To learn and to educate yourself and others * To share opinions, knowledge, feelings, concerns and emotions * To understand * To relay information or to obtain it. 1.2) Explain how communication affects relationships in the work setting * Without communication nothing would be achieved or accomplished * To praise or express satisfaction / dissatisfaction Good and bad communication can affect everyone.
Communication is crucial for developing positive relationships with children, young people and their families, colleagues and other professionals. Communication allows ideas to be conveyed clearly and succinctly. It is a process by which two or more people exchange ideas, facts, feelings or impressions in ways that each gains a common understanding of the message. People communicate for numerous different reasons, to build relationships being one of them; this will enable you to work more effectively as a team with your colleagues but to also gain trust with a service user so they can talk to you if they have any problems/ concerns. Another reason is so you can share information, this is vital in my work setting because, for example, if a service user begins a new course of antibiotics then the member of staff dealing with this must pass the information on to all other staff to make sure they continue the course of medication.
Unit 1 1.1 Identify different reasons why people communicate * To help each other * To understand each other * To share stories * To reassure each other * To meet peoples needs 1.2 Explain how effective communication affects all aspects of own work Effective communication helps to build meaningful relationships, It also helps to make life easier, being able to communicate effectively helps to stop mistakes being made and all needs be understood and rules be adheared to. 1.3 Explain why it is important to observe an individuals reactions when communicating with them. Its important to observe peoples reactions when talking with them because some times what people tell you verbally is not always how they are feeling and you can react differently when you can see what is in someones eyes and body language rather than just listening to them talk to you. For example if someone tells you they are feeling fine, but you can see when they talk with you that they are uncomfortable, then I can assertain from that, that there is something wrong and I can then act upon the information i have received even though it was not verbally told to me. 2.1 Find out an individual's communication and language needs, wishes and preferences I can effectively find out what an individuals language needs and preferences are by speaking to my colleagues, speaking to Management and checking their Care Plan.
People have choices and encouraging them to make informed choices gives confidence to make the right decisions for them. Showing understanding to a person within the service, ask questions, get involved, give positive responses, this also gives confidence and will encourage a person to feel assured about doing things for themselves which has a feel good factor. Bxi Identify two ways of making sure an individual’s physical environment promotes their well-being Living in an environment that is safe and secure, that have staff who promote independence along with varied physical activities, all work towards a service user feeling good about themselves, a feeling of well-being. SU’s can make choices about what they wish to do with their time, doing things they enjoy, things that stimulate their mind and body all promote this and will make them feel good