By having good communication skills it will build good relationships in the work place. Communication works both ways, so it is important to speak clearly in a way that the person listening would understand so it causes no confusions. Describe the factors to consider when promoting effective communication. Some factors to take into consideration when communication would be hand and facial gestures; which could show feelings and emotions. Another factor is the person your speaking to and the level of understanding they have, and if they will be able to understand more technical and complicated words.
301 cert – Principles of communication Its important to encourage communication within work place. This means allowing the individuals to express themselves and understand the communication of others. For this to be effective you must recognise that each person in unique meaning there will be differences in the way each person communicates. There are different influences that affect communication such as cultural differences, language differences. Specific needs such as physical difficulties can influence a person ability to communicate, always be sensitive to the specific needs of the individual so communication is encouraged from the start.
There are many different ways in which to communicate, some of them being: speaking, texting, emailing, writing, using objects of reference; signs and symbols. Communication always has its barriers, but it is important to know how to overcome them barriers to make ones communication effective. The basic ways of overcoming barriers are: adapting to the environment you’re in; considering one another’s body language to have a clearer understanding of ones emotions or use human aids of a way of interaction. There are different ways of making communication effective; one of which would be being an active listener. Active listening is a simple thing to do when talking to someone – this may include things like holding eye contact with the person you’re talking to.
Question 2: Communication is important to forming relationships with people. Explain how communication affects relationship in your care setting. Effective communication between adult social care workers (colleagues) is important because of the need to build trust and understanding between one another, this gives the ability to open up and ask questions on tasks or issues that are new or difficult to address with the added respect of other colleagues experience, thus enable good team building and sharing of information, also to have an attitude of sharing the work load making the job at hand and work life easier all round. This is also if not more important when supporting other people (service users) to promote that you are reliable and trustworthy. Listening and showing commitment that the persons best interests are at heart, with good time keeping and seeing tasks throw will build confidence with the service user.
1.3) Explain why it is important to observe and individual’s reactions when communicating with them It is important to observe an individual’s reactions when communication with them as it helps give a better understanding of what they are trying to express in the situation, their reaction may show positive or negative reactions to what is being said or done that helps to identify their needs or to identify any changes in their needs. It is also important to enable effective communication. People may communicate through different ways including verbal, non-verbal, handshakes, positioning, smiles, eye contact, gesturing etc. It is important to observe these reactions and to recognise what is being communicated to
It enables me to build good working relationships with my colleagues, and service users. It helps me to understand the needs and requests of the service-users, giving and receiving clear instructions helps prevent mistakes being made and misunderstandings that may take place. 1.3 - Explain why it is important to observe individuals reactions when communicating with them. It is important to observe an individual’s reaction when communicating because it will help you understand what they have said to you more and how they are feeling. You do this by noticing their facial expression and their body language.
Communication is an essential skill for worker who wants to do well in their setting; this communication can be between adults or children. 1.2 Explain how effective communication affects all aspects of own work. Communicating together involves a two-way sharing of information and helps to develop a common understanding, meaning it is easier for parents, carers and staff to support one another. Effective communication also helps families and staff to build a trusting partnership and develop honest and respectful relationships. When families and staff have a genuine interest in one another, people are able to be open about their thoughts and feelings.
A Identify different reasons why people communicate within your setting and explain how effective communication affects all aspects of your own work People communicate for different reasons; these reasons vary and are as follows; To maintain and promote good working relationships To encourage the children to communicate effectively To share knowledge and information To ensure that everybody knows where they stand To get their point across and ensure safety in the work environment To help people understand how you are feeling and act accordingly To work together To prevent errors Express your wants and needs To help build and maintain trust To negotiate and liaise with others Communication is particularly important in the work setting as it can affect the relationships you build. Team communication is important as it is important to keep everyone in the group knowledgeable about what is going on within that group. As a practitioner I may be communicating with parents, colleagues, children and other professionals (i.e. health visitors, speech and language therapists, social workers, other schools, Police and other governing bodies) it is important that everybody is provided the information they need. Communication is vital to establishing effective relationships in the work setting.
1.2 Effective communication affect all aspects of our work. It’s important to communicate as getting information can assist with the care we give. It can also help us to find out likes and dislikes, to improve quality of life. 1.3 Its important to observe an individual’s reaction when communicating with them so you can get an idea of how that person is feeling, we communicate through speaking, facial expressions, body language, position, dress and gestures. Body language is the most important way of communicating without using words.
Some of the reasons people communicate are to express feelings, build relationships, gain understanding, pass on and receive information, share knowledge and opinions and to help us to anticipate and predict behaviour. People communicate to express their needs and desires and understand and be understood and it allows us to understand and predict the behaviours of others and aids us to make decisions and solve problems. We communicate to meet the needs of others and also ourselves. Effective communication is vital in the work setting as we communicate with a variety of people and we need to ensure we pass on information and listen actively to be able to meet the needs of service users and staff. We have to communicate well with colleagues to ensure the smooth running of things, to make sure information is handed over clearly and to avoid confusion and allow continuity of care and minimise risk.