Unit 1 Health and Social Care

763 Words4 Pages
Unit 1 1.1 Identify different reasons why people communicate * To help each other * To understand each other * To share stories * To reassure each other * To meet peoples needs 1.2 Explain how effective communication affects all aspects of own work Effective communication helps to build meaningful relationships, It also helps to make life easier, being able to communicate effectively helps to stop mistakes being made and all needs be understood and rules be adheared to. 1.3 Explain why it is important to observe an individuals reactions when communicating with them. Its important to observe peoples reactions when talking with them because some times what people tell you verbally is not always how they are feeling and you can react differently when you can see what is in someones eyes and body language rather than just listening to them talk to you. For example if someone tells you they are feeling fine, but you can see when they talk with you that they are uncomfortable, then I can assertain from that, that there is something wrong and I can then act upon the information i have received even though it was not verbally told to me. 2.1 Find out an individual's communication and language needs, wishes and preferences I can effectively find out what an individuals language needs and preferences are by speaking to my colleagues, speaking to Management and checking their Care Plan. 2.2 Demonstrate communication methods that meet an individuals communication needs, wishes and preferences We have a resident within our care home by the name of Donald Hill Davies, he cannot directly tell you what he needs as he has had a stroke, he communicates effectively by pointing towards what he wants and i have to ask him until he nods what it is that he wants. (Glynis can observe this when she comes to do her
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