Unit 005 – The role of the health and social care worker 1.1 A working relationship is different from a personal relationship in many ways. In a working relationship you need to be professional and formal, follow trusts policies and procedures, have time limits and structure, offer advice in a professional manor using facts you have learnt, change your way of working to different people’s needs, be polite and friendly at all times, and to not breach confidentiality. 1.2 Activity worksheet 2.1 In the workplace it is important to work within your job role as you need to be accountable for your actions and be able to explain why you have made a certain decision. Also, you have a responsibility to carry out duties of care and follow trust policies and procedures. The scope of the job role is laid out in your job description.
Unit 201 – Business Administration Apprenticeship 1.1 Outline guidelines, procedures and codes of practice relevant to personal work As a business administrator, there are many guidelines, procedures and codes of practice relevant to the work I carry out on a daily basis that must be followed. I work in an environment with students – therefore my colleagues and I have to follow the Data Protection Act. This Act is in place to prevent any confidential information given to staff members being passed on to other people – for the individual’s safety and wellbeing. There are many other procedures that must be followed. For example, if someone is injured, or taken ill, a first aider who is on site at the time must be notified straight away.
1.1 Identify the different reasons people communicate • Communication is an essential tool a carer can use to meet the needs of clients. It is a basic requirement for a Carer to communicate with individuals/ Clients and their families, other members of staff on a daily basis. Communicating with other staff members ensures effective team working and continuity of care. It also ensures any health and safety issues are recognised and reported. All carers attend hand over at the beginning of each shift and also complete communication books after attending an individual, thereby keeping other staff informed and aware of current situations within the workplace.
1.3 I follow the codes of practice, regulations, minimum standards and national occupational standards to ensure that my personal attitudes and beliefs so not obstruct my quality of work. Give an example from your work place: In my work place I keep my beliefs and personal attitudes to myself as part of policies and procedures. Standards may include: * Codes of practice * Regulations * Minimum standards * National occupational standards 2.1/2.2/2.3 I attended a training course for “Abuse Indicators”, organised by my employer. The course covered symptoms of different types of abuse, financial, physical, sexual, institutional, etc. It also covered what staff should do if they suspect abuse of a service user, who to report it to, and the procedures to follow.
It also ensures any health and safety issues are recognised and reported. All carers attend hand over at the beginning of each shift and also complete communication notes after attending an individual, thereby keeping other staff informed and aware of current situations within the workplace during the shift. Individuals communicate with carers to express their needs and preferences and to ensure they are met. As a Carer, I would discuss the options and choices available to the individual to allow them an informed choice regarding their care. 1.2 Explain how effective communication affects all aspects of own work; Effective communication is a must within my aspect of work.
Within our work setting we carry out regular checks to ensure our working environments are safe before carrying out any tasks. We also have daily cleaning rota’s within clients homes to reduce the spread of any infections within the workplace. Describe how the duty of care affects your own work role: The duty of care I have within my work role is to keep myself and my service user safe at all times. I must also do the following: * Always act in the best interests of my clients and there care needs * Always act within my competence and decline to take on something which I don’t believe I can carry out safely * Keep my knowledge and skills up to date * Keep accurate records for clients * Only delegate or accept work when it is safe to do so * Protect all confidential information except where it conflicts with public interest or safety * Always wear correct PPE provided by my employer Every health worker has a duty of care not just towards clients but to themselves and their colleagues. It can be applied to every aspect of work, from duties to undertake, to equipment that they may need to carry out working safely.
2.2 Describe different working relationships in social care settings – The different working relationships in social care settings are between the caregivers and the service users, caregivers and professional bodies such as GP’s, psychology, dentists etc..., Caregivers and the service user’s family members, and also between colleagues and management. For each of these I develop a different type of working relationship and some will be more formal than others for example would not address a visiting doctor in the same way I would a service user although I always ensure that I maintain a professional manner. 2. Understanding the importance of working in ways that are agreed with the employer 3.3 Describe why it is important to adhere to the agreed scope of the job role The scope of my job is the sum of everything I have to do to get my job done to the highest standards. It sets out and describes the activities or duties I have to do, how, when, where and who with.
Communication between colleagues is essential, so that it ensures a continuity of care for the client, and all staff are aware of the current needs of the client. Communicating with someone who is non verbal or deaf can be very difficult as they cannot tell your there needs, getting used to the person is important so you gets used to different things they do to communicate with you. 1.2 Explain how effective communication affects all aspects of own work Effective communication is to understand service user and assist them in according to that. Nothing can be done properly without a complete communication. As a care worker, if I could not be able to communicate with my service user because of communication barrier then the service would be unsuccessful.
Maintaining good communication between ourselves about our job roles, while explaining to the resident what we are doing give honest and unbiased information acknowledging and valuing their opinions and their work outcome 3.4a Q) How and when may you need to access support and advice about partnership working? I can access support and advice from Colleagues-Senior Carers and Management about partnership working, their experience and knowledge will help solve any problems or issues which may arise outcome 3.3, 3.4b Q)
To ensure that their bedroom ensuites and belongings for example, clothes and equipment are maintained, clean and safe use. To understand and comply with the mandatory trainings, attend and take part in staff and other relevant meetings to improve knowledge and practice. I need to be able to communicate in a positive and constructive manner with my colleagues and the clients’ relations. In general, I should follow the legislation of the GSCC code of practise for support workers. My company’s policies and procedures are also built around these legislations and code of practice, which in turns defines my job description.