1. List ways in which you could demonstrate respect for other workers in your workplace. Answer: I will speak to everyone in a friendly way and use active listening skills when other team members are talking to me; Respect team members culture background, experiences values and beliefs; Do the work I have been given as quickly as I can; and be willing to do more than my share when things get busy; Offer my help to other team members when I can see that they need; give sincere praise and support to other team members; Cooperate with, rather than compete against, my co-workers; Discuss problems with supervisor; receive criticism thoughtfully, trying not to feel hurt or offended; Be accepting of the fact that others can have a valid point of view even if it differs with mine. 2. Explain how using a positive approach toward a co-worker who lacks confidence in the workplace can help them to gain more confidence.
If a client is in need of extra support I mentor and support the client though there needs. We provide after care on a range of subjects, where we discuss and process saturations that arise. I facility house meetings, where house maintenance issues are recorded, staff and client concerns are discussed. Answer the phone and recording messages, liaising with members of staff, booking in one to one appointment, and providing information for clients providing help and guidance. I carry out health and safety checks, which also make sure the clients, are using the properties correctly and cleanliness is recorded.
How to support effective communication within own job role Effective communication ensures that everyone involved in the care of service users are aware of their own responsibilities and everybody can pass on clear and accurate information. This is a fundamental skill within my own job role as I am managing my own case load where I am planning, organising, leading and controlling. Because I deal with a diverse group of people, I need to tailor my form of communication to suit. For example, whilst disseminating information regarding a patient at a Multidisciplinary Team Meeting (MDT) I am expected to use medical language and professional terminology whereas this form of communication would not be appropriate whilst communicating with service users, their family and friends. Tailoring my own communication to suit individual situations and persons is at the heart of all I do and starts with
This is where I will use positive communication skills such as listening, open ended questions and keeping my tone of voice low and soft this can help the resident feel at ease. Relationships in the work place can become stronger when effective communication is in place. Whilst in the work place you are part of a team and effective communication helps form bonds with fellow work colleagues as well as the residents, this helps colleagues relate with each other and work together making the work you do run smoothly and effectively regardless whether you like the people you work with or not, a professional relationship must be kept in place at all times. 2.2 Describe the factors to consider when promoting effective communication. There are many factors to consider such as: The Environment – Is it too hot/cold,
06: The role of the Health and Social Care Worker 1.1 A working relationship is where you are placed with other people and work as part of team where each individual is working following professional codes of conduct, towards the achievement of shared aims and objectives. By working to a set of rules and procedures for which you're paid, you are accountable and responsible for any mistakes and errors you make. Time limits and boundaries apply and you do not necessarily have to like the people you work with but need to keep personal opinions and feelings to yourself. Mutual respect and understanding is a key factor in developing a good working relationship. A personal relationship is a relationship formed through choice, with someone who you like, who you may share interests and feelings with.
Engage in personal development in health, social care or children’s and young people’s settings. 1.1 Describe the duties and responsibilities of own work role. My duties and responsibilities at W.I.L.L are to support adults with learning disabilities and autism to live in their own home and within their community, based on their individual needs and wishes, enabling them to have control of their lives, and ensuring all paperwork is clear and concise and is in line with the company’s guild lines and making sure I follow support plans what are in place. My responsibilities are governed by relevant legislation of the GSCC code of practise for support workers. W.I.L.L’s policies and procedures are built around these legislations and code of practice, which in turns defines my job description.
There’s also working relationships with outside agencies such as doctors and other care professionals who may visit your work place. And also there’s family and friends who are visiting service users. Although you can be friendly with them you must always remain professional. 2.1 It is important to adhere to the agreed scope of the job role so that I work safely within the boundaries of my job role.This ensures I don’t do things that I am not qualified to do and as such put service users in possible harms way whether physically or through the mishandling of confidential
The positive of this is that if there is anything I am unsure of I can speak in confidence and not feel embarrassed that I do not know how to do something in front of the care home clients and/or their families. It means that we work together to find which direction we would like my role to go in, and in my case it was discussed that when
Duty of care in health and social care settings 1.1 Duty of care is the responsibility for taking care of another person , ensuring their physical and mental wellbeing. Giving individuals choice and safeguarding provided for service users as well as colleagues. Adhering and observing legal obligations and policies/procedures of the organisation. 1.2 In my role as a care worker, it would be restricted to my own level of competence, I would report any concerns that I have over an individual’s care or health to my work supervisor. I would follow up on these concerns on any subsequent visits to ensure concerns have been acted upon and hopefully resolved.
Communication is a basic human right. Without communication the individual is unable to realise or exercise their rights. 1.2 Within my own job role I support effective communication on a daily basis. Interpersonal skills enable me to interact, resulting in successful communication. Positive relationships with families, friends and my clients are vital in order to meet the individual’s needs and compile their care plan.