Nvq2 in Business Admin

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Unit 201 – Business Administration Apprenticeship 1.1 Outline guidelines, procedures and codes of practice relevant to personal work As a business administrator, there are many guidelines, procedures and codes of practice relevant to the work I carry out on a daily basis that must be followed. I work in an environment with students – therefore my colleagues and I have to follow the Data Protection Act. This Act is in place to prevent any confidential information given to staff members being passed on to other people – for the individual’s safety and wellbeing. There are many other procedures that must be followed. For example, if someone is injured, or taken ill, a first aider who is on site at the time must be notified straight away. Once the individual has been seen to and taken care of, the case must be logged to ensure we have a continuous record of when people are injured, how often, and also how. It is important that we take note of our actions to reinforce the fact that the individual was given help and wasn’t just left. My main duties consist of making and receiving incoming phone calls; which may be student enquiries, student absences, and student finance queries, also marketing calls. It is important to remain calm, polite and professional whilst on the telephone in order to give out a good impression of the company, and to reassure the student that they are being helped under the best possible standards. (see appendix 1 + 2). 1.2 Explain the purpose of planning work, and being accountable to others for own work In my job, because my daily responsibilities can vary, it is important that I set out a plan, and also get set targets. This ensures that I not only remember to carry out each task, but also gives me an order of importance. I.e. things marked as high importance must be carried out before others. Much of the work I do, other people rely on
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