Unit 001 Introduction to Communication in Health, Social Care or Children’s and Young People’s Settings Outcome 1 1. Identify different reasons why people communicate. To express needs; to share ideas and information; to reassure; to express feelings; to build relationships; socialise; to ask questions; to share experiences. People communicate in order to create and maintain relationships with others, to give and receive information and instructions, to understand and be understood, to share opinions, knowledge, feelings, and emotions, to give encouragement and show others they are valued. Communication is an essential tool a carer can use to meet the needs of children.
This includes using words, feedback, action, body language and gestures. With effective communication service users and family will enjoy the services provided. 1.3 Explain why it is important to observe an individual reactions when communicating with them All communication has an effect on the person that you are communicating with. Interactions a two way process, it is important to watch the effects so that any problems can be identified and dealt with. In order to be effective in care and supporting service users you have to be a good communicator whether this is through speaking, body language, facial expressions or gestures.
Unit 501 Use and develop systems that promote communication 1.1- Review the range of groups and individuals whose communication needs must be addressed in own job role In my work setting I have to communicate with lots of different people. From carers, other senior carers, management, service users their families and friends also other health care professionals. Good effective written and verbal communication and being able to use a variety of techniques promotes strong working relationships this will promote good quality care for the service user. Within my job role it is important that I communicate in the correct way to ensure that the needs of the service user is is understood and met. Before a new service user moves in to the home, either myself or the manager would go to visit the potential new service user to do an assessment this could be in their home, hospital setting or another home.
It is just as important to listen to the child/colleague/parent, as it is to communicate verbally with them. Good communication is vital. It can prevent misunderstandings and unnecessary worry. It is essential that you build a good rapport with whomever you are speaking or listening to, to implement effective communication. Body language and the tone of voice used is extremely important in communication.
People communicate for many different reasons, such as: To give and receive information, To give and receive instructions, To express needs, To share ideas, Develop learning, Establish and maintain relationships with others, Negotiate, Discuss a situation, To make a point or outline a concern. To understand and be understood. 1.2 How effective communication affects all aspects of own work. Effective communication is important to meet the needs of the children. To ensure effective teamwork and continual care of the children we must communicate well by keeping each other informed and aware of current situations going on around us.
Promote Communication in Health, Social Care or Children’s and Young People’s Settings SHC 31 1.1 Identify the different reasons people communicate. A welcoming and receiving atmosphere with approachable staff helps to create effective communication,this means there is a flow of information, knowledge and expertise between children their parents and practitioners, all communication is important, including gesture, signing and body language. Actions can often speak louder than words,posters, pictures and other resources on display will show the setting’s positive attitudes to disability, ethnic and cultural. They will help children and families to recognise that they are valued . Communication is a tool with which influence can be exercised on others.Communication can be used to bring out changes in attitudes, motivate people and establish and maintain relationships.
Explain how communication affects relationships in the work setting : We need to build relationships with the people we look after, their families and work colleagues to enable us to work effectively. Good communication will help build good relationships. Communication is very important in the work setting as we need to communicate with the residents to know what their needs are and we need to communicate with colleagues to pass any information on to them. Describe the factors to consider when promoting effective communication : Its important to show that you are listening to the other person when they are talking. You need to be aware of your posture and body language while assessing theirs so you can respond appropriately.
In a social work environment communication can be an essential tool in order to meet the needs of a vulnerable adult. It is a basic requirement in the social care role to communicate with the individuals you care for their families and also with other members of staff involved with their care on a daily basis. Communicating with the other staff members you work with shows team working and continuity of care. It also ensures health and safety issues are recognised and reported. One form of this communication is a verbal handover at the beginning and end of each shift, there is also the filling in of relevant communication books and care plans for each of the individuals you care for, this keeps others in the knowledge of the current situation in the work place with service users.
If I was communicating with a professional I would be communicating in a formal manner mainly By verbal communication backed up by email or letter correspondence. 1.2 Explain how to support effective communication within own job role Within my role I support and communicate by various methods, this will depend on who I am communicating with i.e. service users, Families, care workers, social workers, doctors, pharmacists. It is important when talking to clients and their families that I communicate well, ensuring that all communication is personalised to the client and maintain confidentiality at all times. This level of communication is important to support the building of a positive relationship with their care worker and myself.
Communication is an essential skill for worker who wants to do well in their setting; this communication can be between adults or children. 1.2 Explain how effective communication affects all aspects of own work. Communicating together involves a two-way sharing of information and helps to develop a common understanding, meaning it is easier for parents, carers and staff to support one another. Effective communication also helps families and staff to build a trusting partnership and develop honest and respectful relationships. When families and staff have a genuine interest in one another, people are able to be open about their thoughts and feelings.