Futureshop Case Study

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Table of Contents Executive Summary 4 Business Case Purpose 6 Background and Problem Identification 8 Rich Picture (current system) 11 SIPOC Process (current system) 12 Strategy Map (Current system) 13 Strategic Objectives: 14 Planners Responsibilities: 14 Process Map: E-Commerce/Browsing Online (Current System) 15 Refining Problem / Opportunity Identification 16 Option 1 - Business Process Automation 17 Benefits of Implementing Business Process Automation 18 Option 1: Business Process Automation Swim lane 19 Option 1: Data Flow Diagram 20 Option 2: 22 Receiving Process (Warehouse) 23 Option 2: Inventory Process (Warehouse) 24 Option 2: Web Orders, Distribution Centre and Shipping 25 Option 2: Data Flow Diagram 26 Option 3 - Status Quo 27 Cost Benefit Analysis 28 Revenue from previous years (Table 1.1): 28 Competitors Financial Comparison (Table 1.2) 28 *Chart obtained from an article online* 28 Option 1 - Business Process Automation (Table 1.3) 29 Analysis 29 Detailed: Cost Benefit Analysis (Option 1) (Table 1.4) 30 Option 2: Distribution and Receiving Process (Table 2.1) 32 Analysis 32 Detailed: Cost Benefit Analysis (Option 2) (Table 2.2) 33 Evaluating Both Options: 35 Recommended Option 37 Appendix 39 Rich Picture (current system) Table 3.1 39 SIPOC (current system) Table 3.2 40 Strategy Map (current system) Table 3.3 41 Process Map: E-Commerce/Browsing Online Table 3.4 42 Bibliography 43 Executive Summary In the 21st century, it is evident that business analysts have played a key role in re-engineering business processes. With the rapid changes in technology today business must be able to adapt quickly to these changes in the corporate level of environment and be able to handle fast paste technological changes in the business life cycle. Future Shop is one of the largest consumer

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