Eagle Company Case Study

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MANDATORY OUTLINE FOR CASE ANALYSIS Case Name: Eagle Case. I. Major Facts 
 a. Low morale is affecting Ted Jones’ office due to stress from other departments within Eagle Company.
 b. Ted Jones office’s August performance was 743 transaction, 98% with delivery on or before the requested date, 87% of purchased supplies at or within 5% of the target price, 9% late deliveries, and 5% rejection rate for materials and supplies. 
 c. Ted Jones’ section is undermanned. Ted’s senior buyer, Bill Wilson, submitted his resignation to accept a job with another company. His reasons for leaving Eagle Company are pay raise and dissatisfaction of how other sections
 d. Maintenance department requested for a new robot to be purchased and operational within seven months. The budget for the robot is 5.5 million dollars. The actual cost is 7.2 million dollars, 1.7 million dollars over budget. 
 e. Operations section ran out of part during the week of Aug 7.
 f. Quality of the incoming parts is causing major production problems. g. The president’s secretary called Ted twice on Saturday to complain about the janitorial contract. The windows were not properly cleaned. The contract for the janitorial service was vague and poorly written.
 h. Finance department cut the budget for office supplies by 20 percent. The copy machine has increased downtime due to poor quality of paper. II. Major Problem: What systems of procurement does Eagle Company need to develop to improve effectiveness at the lowest cost? III. Possible Solutions/Alternatives A. Stockpile one­day supply of required parts for the Operation section to maintain 
productivity and prevent the Operations department from delays or shutdowns due to required part not on hand. The advantage of stockpiling a reserve of products necessary prevents Eagle Company from losing a day’s work due miscommunication or delays in

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