Distinctive Competencies of Starbucks

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Starbucks Mission: To inspire and nurture the human spirit – one person, one cup, and one neighborhood at a time. Goal: The goal of the company is to create brand awareness through the “Starbucks Experience.” Starbucks is a different kind of company, which not only celebrated coffee and the rich tradition, but also brought a feeling of connection. Starbucks’ positioned itself as a leader in its category – this can be attributed to its unique blend of relaxing ambience and innovative coffee drinks. Coffee from Starbucks is an all time favorite for millions of devotees around the world. Starbucks has some distinctive competencies which differentiates itself from other coffee: • Product Quality and variety: Starbucks’ trademark is the unique features of the coffee-based beverages. Customers get to experience luxury coffee drinks at affordable prices, in a very cozy environment. Starbucks created a coffee culture, educating its customers on the coffee types, origins, and the roasting process. This in turn helps them to build brand credibility • Consistency: Starbucks coffee of a particular variety tastes’ the same no matter in which part of the world it is being sold. • Customized and Seasonal Products: Consumers have the choice of extra whipped cream, caramel syrup, etc. Starbucks also has various seasonal products to serve the customers; this gives them a positive edge over its competitors. • Service at a faster speed: One doesn’t need to wait long times in queue to have a cup of coffee at Starbucks, we can attribute this to the • Convenience through Location: Starbucks' store-site strategy is to have high visibility, high traffic and convenient location, so a daily commuter will be delighted to stop everyday at the store for his cup of cappuccino. The stores’ high visibility, convenience and accessibility in terms of its locations and amenities provided

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