Unit 9 M2 In this assignment I will be doing a comparison between two different types of agents by looking at their differences and similarities. I will be looking at call centres and multiples. Thomas Cook and STA Travel Differences Thomas cook has retail agents that they operate which are located in the high street. This allows customers to come in the retail shops and get brochures and book their package holiday. The customers come to the front office of the retail shop and this is where the travel agent welcomes the customers and they must make a good first impression.
Sainsbury's is a hierarchical organisation. One of Sainsbury's aims is to make shopping more quick and effortless for customers. In order to find out how this can be done the marketing and research department has to look into this case. By doing this Sainsbury's are able to meet their targets. As Sainsbury's have a hierarchical structure they are most likely to lose a lot of money because for the marketing and research and development departments to carry out their functions they would need funding from the finance department.
He feels that by the team members communicating their problems, he would be able to help them come up with solutions, which is in the best interest of the team (Campbell, 2009). 2. Time management. Aston was concerned about how members of his team were managing their time. He was not happy about how employees could not wait for the evening meeting to end since they were worried about their carpool.
Describe how professional values and ethics can influence career success: As previously defined professional ethics are a moral value one takes in the specialized knowledge of their business which can discern over time. Most business owners are generally in dispute with moral obligations and ethical conduct in the work place environment. For instance, some business owners may have clients that receive special benefits or items that they can sometimes bribe or use to their advantage. This is both ethically and morally wrong. Although it would appear wise to accept gifts or provide gifts to another company to earn their business you are in fact interfering with normal business practices and in most companies can be a reason for termination for such actions.
In fact, those “growing” companies are not truly “growing” because that even if they are still making profit, they are losing consumers and market at the same time. Especially those companies who owns irreplaceable resource and products for now, they should have a clear cognition that no product is indispensable forever. In addition, companies always narrow themselves to a limited area so that it is hard to have extraordinary improvement in their products. In order to keep their competitiveness in this rapidly developing age, asking for trouble is necessary so that companies will be pushed to develop products to reach higher level of consumer satisfaction. It is important to focus on customers and customers’ needs instead of just persuading customers to make the exchange.
I think that the error in decision making came because the CEO didn't know the terrible status of the company. I think that he thought he was alright to do what he did financially, even though spending that kind of money just to upgrade your office is absolutely ridiculous. The only thing that could've prevented that situation is for the CEO to have some common sense about how to spend your money or even know the company's standing. 3. I think that both CEO's should've let their employees know the status of what was going on, because it seemed that they had no idea of the things that were occurring.
The case of Enron is said to be a “smoke and mirrors” act dictated by top executives presenting the positive financial wealth of the company. Shareholders, lower executives, employees, and most American’s were not aware of the grieve financial trouble the company was enduring. Company Culture Enron’s motto was “respect, Integrity, Communication and Excellence” and along with that its Vision was “Treat other as we would like to be treated ourselves…” Both the motto and vision were inconsistent with the actual company procedures. Enron had a much different approach to the company culture and reward system they actually used. Competition was the main concept; which led to numerous financial mistakes in future years.
If Wal-Mart by some reasons is unable to maintain their healthy relationship with the suppliers they can get out of course of their basic objective of supplying every good under one roof. • COMPETITORS: Competitors can be called the close rivals and in order to survive the competition. Wal-Mart has to keep a close look in the market and formulate its policies and strategies as such to face the competition. • INTERNAL RELATIONSHIP: Factors like the amount of support the top management enjoys from its shareholders, employees and the board of directors also affects the smooth functioning of a business. If Wal-Mart do not co-ordinate with them they may lose their key competency of providing best quality service.
Most people have the tendency to distrust corporations in the market and the larger the firm, the worse the problem of trust usually gets (Rushton 2002, 138). Highly visible business ethics issues influence the public’s attitudes toward business and can destroy trust. Ethical decisions are a part of everyday life for those who work in organisations (Ferrell, and Fraderich 2012, 25). As such, the ability for the corporation to maintain a good public image, retrain customer trust and succeed as a firm highly depends on their ability to comply with business ethics defined by the society and environment it is surrounded by. “The Moonlighter” by Bronwyn Fryer is an article consisting of several ethical dilemmas where problems can range from large to small and from personal to business for several individuals.
This may seem like a viable solution at first, but reacting to situations the same way at all times may not the best solution for your business. As a matter of fact, applying similar solutions to recurring situations such as dealing with competition or slow sales could be fatal. For instance, if you keep lowering the price of your goods to cope with the competition, you might be forced to lay-off some employees in order to trim down cost of sales, causing your business to be undermanned in the process. Business Internet & Phone www.att.com/SmallBusiness Free Smartphone with Purchase of Qualifying Plans. Call 888.595.2102 Ads by Google Proactive, on the other hand, means taking steps to maintain the business for the long-term.