Introduction to Communication in Health, Social Care or Children's and Young People's Settings. 1.1 Identify different reasons why people communicate. People communicate in order to establish and maintain relationship with others, to give and receive information and instructions, to understand and be understand, to share opinions, knowledge, feelings, emotions, to give encouragement and show others they are valued. Communication is an essential tool a carer can use to meet the needs of vulnerable adults. It is a basic requirement of my job role to communicate with individuals and their famillies, other members of staff on a daily basis.
Level 2 Health & Social Care Introduction to communication in health, social care or children’s and young people’s settings. Unit 4222-201 Outcome One 1.1 Identify different reasons why people communicate. People communicate to develop positive relationships, to share information, to gain knowledge on an individual and use this information to ensure an individual’s wishes, preferences and needs are met. Not everyone communicates in the same way, it is important that you communicate with people in a way that suits them. Communication methods can include verbal and non-verbal communication.
This might be through the use of body language, facial expressions, gestures, tone of voice, touch or contact, signs, symbols, pictures, objects and other visual aids. It is very important to be able to recognise what a person’s body language is saying, especially when as a health or social care worker we are dealing with someone who is in pain, worried or upset. We must also be able to understand the messages we send with our own body when working with other people. The main elements involved in non-verbal communication. Body language – The way we sit or stand, which is called posture, can send messages.
When health and social care professionals communicate with service users, it is important to know what tone of voice to use. Some people can be easily disturbed by a sharp tone of voice which can cause them to feel intimidated. When communicating with service users whilst in your career, you should use a tone of voice that you feel will encourage service users to listen and accurately respond. Pace of voice: The pace of your
Carers would communicate more which would lead to the user getting the correct care. Aiii Identify three ways of finding out the communication and language needs of an individual. For each method, describe how effective it is at establishing the needs of the individual. Observation- this can help to find what language is used or if there are any barriers. Care Plan and history- identify the particular illness or disability of the person and establish the support is needed to communicate Ask colleagues or key people-this people have experience in communicating and found ways to improve it.
Unit 301 Principles of communication in adult social care settings Outcome 1 Understand why effective communication is important in adult social care settings 1.1 Identify the different reasons people communicate. * To express needs * To share information and ideas * To reassure and express feelings * To establish, build and maintain relationships * To receive and give instructions and information * To understand others and be understood by others * To share opinions * To share emotions and feelings * To share ones knowledge * To ask questions * To share experiences Communication is essential as a carer when meeting the needs of adults. It is a basic requirement of my job role to communicate with individuals, their families and other members of staff on a daily basis. Communicating with other staff members ensures effective team working and continuity of care. It also ensures any health and safety issues are recognised and reported.
Understand principles and practices relating to confidentiality Understand why effective communication is important in adult social care settings 1.1 Identify the different reasons people communicate We communicate for different reasons, to portray their feelings, emotions, pain, opinions, etc. The communication could be
Unit – HSC026 Implement person centred approaches in health and social care NCFE NVQ Level 2 in Health and Social Care HSC 1.1 Define person-centred values? 1.2 Explain why it is important to work in a way that embeds person centred values? 1.3 Explain why risk-taking can be part of a person centred approach? 1.4 Explain how using an individual’s care plan contributes to working in a person centred way? 2.2 How do you find out the history, preferences, wishes and needs of the individual?
1.1 Identify different reasons why people communicate To express needs, to share ideas and information, to reassure, express feelings, socialize, ask questions, share experience’s, give instructions, share opinions, give encouragement. 1.2 Explain how effective communication affects all aspects of working in adult social care settings Individuals communicate to express their needs and preferences and to ensure they are met. As a carer I discuss the options and the choices available to the individual to allow them and informed choice regards to their care. 1.3 Explain why it is important to observe an individual’s reactions when communicating with them. In face to face communication the person listening may not always indicate verbally if they have understood or agree.
CU1515 - Introduction to communication in health, social care or children’s and young people's settings (L2) (3) (M) 2.1 Find out an individual’s communication and language needs, wishes and preferences (0/9) I can find out an individual’s preferred communication methods by: asking the client, reading their care plan, ask relatives, ask colleagues, medical notes etc 2.2 Demonstrate communication methods that meet an individual’s communication needs, wishes and preferences (6/9) Everyone has a slightly different style of communicating this is one of the things that make every individual unique. As we know communication is a two-way process and effective communication requires everyone involved to be able to express their own thoughts and messages and to understand the communication of others. 2.3 Show how and when to seek advice about communication (0/9) There are times when a carer feels inadequate and unable to understand, comprehend or absorb the communication and the issues involved, it may be a matter on learning, training, street knowledge or complexity of information. The carer may feel ineffective, personally involved,, out of their depth or have strong feelings (i.e. religious convictions which affect care needs).