Communication Nvq2 Essay

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1 CHAPTER 1 Introduction to communication in health, social care or children’s and young people’s settings (SHC 21) AC What you need to know 1.1 Identify the different reasons people communicate 1.2 Explain how effective communication affects all aspects of your work 1.3 Explain why it is important to observe an individual’s reactions when communicating with them AC What you need to do 2.1 Show how to find out an individual’s communication and language needs, wishes and preferences 2.2 Demonstrate communication methods that meet an individual’s communication needs, wishes and preferences 2.3 Show how and when to seek advice about communication 3.1 Identify different barriers to effective communication 3.2 Demonstrate ways to reduce barriers to effective communication 3.3 Demonstrate ways to check that that communication has been understood ▶▶ be able to meet the communication and language needs, wishes and preferences of individuals 3.4 Identify sources of information and support or services to enable more effective communication ▶▶ be able to reduce barriers to communication 4.1 Explain the term ‘confidentiality’ ▶▶ be able to apply principles and practices relating to confidentiality at work. 4.2 Demonstrate confidentiality in day-to-day communication in line with agreed ways of working 4.3 Describe situations where information normally considered to be confidential may need to be passed on 4.4 Explain how and when to seek advice about confidentiality Assessment of this unit This unit introduces you to the central importance of communication in health and social care work. It focuses on the reasons why people communicate in health or social care settings, the methods they use and the importance of ensuring that communication in care settings

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