It is a process by which two or more people exchange ideas, facts, feelings or impressions in ways that each gains a common understanding of the message. We need to build relationships with the service users that we work with, their families and our colleagues to enable us to work effectively. Relationships and communication skills are closely linked, as good communication will help to build good relationships. Relationships are influenced by the way we communicate this not only includes the language we use and how we listen to others but also our body language, gestures and facial expressions. If we do not communicate well with either a colleague or service user this could affect the way we work, as it could cause an atmosphere or tension in the work environment.
Identify the different reasons why people communicate. People communicate for several reasons such as, for giving and receiving information, to develop new relationships with work colleagues, patients, etc. And to express their needs and preferences to make sure that they are met. Explain how communication affects relationships in the work setting. By having good communication skills it will build good relationships in the work place.
It's important that good relationships are had with colleagues and other professionals such as Nurses or Doctors, thus allowing people to work and communicate effectively with each other and share knowledge and information. A lot can be learnt from simply asking others with more experience and skills. People can communicate for a number of different reasons, these can include to show how we feel, to pass on information or obtain information, or for social reasons. Communication can be written, verbal or through body movements. 2) Explain how communication affects relationships in the work setting If there is effective communication and people work as part of a team and help each other with workloads, this helps to build a trusting relationship with one another.
unit 1; unit code 1.1 The different reasons for why people communicate are to share information or views on different subjects and to ask questions. To build relationships, also be able to express concerns or feelings to that person or just to socialise with them. 1.2 Communicating in the work setting enables people to build trust with that person. This helps to get an understanding of different people’s requirements. Communication is there to prevent misunderstanding or conflict.
Unit 1: Promote Communication in Health & Social Care 1.1 Identify the different reasons people communicate People communicate in order to convey their needs and express their feelings and concerns. This also allows for information, ideas and experiences to be shared, questions to be asked and is an important part of socialising and building relationships with others. 2. Explain how communication affects relationships in the work setting Communication in the work setting can be between colleagues, clients and their families. It can be used to express the person’s needs and helps to develop trust and establish good relationships between care givers, clients and their families.
UNIT TITLE: INTRODUCTION TO COMMUNICATION IN HEALTH SOCIAL CARE UNIT CODE: SHC 21 LEARNING OUTCOME 1 1.1 Identify the most common reasons why people need to communicate. Human beings are socially minded and we love to interact with other people around us in order to make and develop relationships, share information and ideas, give and receive support, express thoughts and emotions such as fear, anger, pain, love and also to avoid mixed communication and tension. 1.2(a) Identify the range of people you communicate with in your work settings. At work, I communicate with service users, colleagues, relatives and visitors, supervisor, manager, medical staff and colleagues from other agencies. (b) Explain the importance of achieving effective communication patterns with people you work with As a carer, I must be able to communicate effectively with the people I provide care and support for to build trust and to make them satisfied with the care provided.
Denise Meloche 4222-324 Support Individuals with Specific communication needs 1. Understand specific communication needs and factors affecting them. 1.1 It is important to meet the individual’s communication needs so; • they can be informed and therefore make informed choices • express their feelings and views • be alerted to danger • interact socially • be involved with everyday activities • understand what is going on around them • learn 1.2 My role and practice can impact on communication with an individual with specific communication needs by giving them the opportunities for all of the above. If I fail to communicate according to their need, they may become more isolated and withdrawn. I endeavour to find ways to support communication using variety of methods.
Aii Explain how effective communication can affect relationships in an adult social care setting between: a) Colleagues and other professionals It is essential to have good communication between your colleagues and any other professions involved in the care of an individual. Tasks will be more successful with effective communication so you can discuss and gain information about the people you are caring for. With good communication between all those involved the individual is able to receive the best possible care. To develop within your role; effective communication is needed between your colleagues and managers so you are free to express what you think and how you feeling. b) Individuals using the service and their carers Effective communication is vital between carers and the residents.
Colleagues and other professionals: Working as part of a team, is working alongside colleagues and share a workload. Effective communication with colleagues brings good relationship and then working becomes easier because there will be cooperation and trust would be developed. This would also create mutual respect and better ways of rendering the expected service to the service user and build respect in the whole system. This also would make both parties effective listeners to understand each other better. Effective communication makes adequate information available when working with other professionals and thereby assisting the service users’ effectively.
CU1515-Communication in the work setting; Communication is very important in understanding the needs of other people. For communication to occur there needs to be at least two people present, communication is one of the most important skills needed by the health care professional. Effective communication is essential for the well being of the individual you care for and is much more than just conversation. People talk because sharing information makes life easier, there are other ways of communicating which include; body language, gestures, facial expressions, positioning and appearance, eye contact, touch and behaviour. Why we communicate; 1.2.