Communication and Individual Rights Within the Health and Social Care Sector

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| UNIT1: Communication and Individual Rights Within The Health and Social Care Sector. | |ADEOLA JOSEPH 2009 | Task 1 (P1) Participate in one 1:1 interaction and one group interaction and identify the communication skills that contributed to their success * 1:1 Interaction: I announced my arrival by knocking on Mrs. Brown’s door and asked if I could go in and she said obliged. I knocked on Mrs. Brown’s door and started the conversation by greeting; good morning Mrs. Brown. Then I introduced myself seeing that she is partially sighted. Afterward, I told her the purpose of our meeting; to make her choice menu for the day. At that time I sat very close to Mrs. Brown in order to show my interest in her and touch her when necessary to emphasize my point where necessary. Mrs. Brown is partially sighted; I needed to give good description and pronounced words loud enough. Mrs. Brown told me what she wants in her menu list; as a vegetarian it was expected she won’t be eaten fish. However, to my surprise I found that some vegetarian do eat fish; one of them is Mrs. Brown. I asked her few questions to be confident I got some information right and to give Mrs. Brown best of what she wanted. When I was through with the list, I read it out loud and clear to Mrs. Brown; to know if she was satisfied with the menu list. To my delight, she was quite happy with the menu list. At the end of the conversation, Mrs. Brown was very happy and at the same time I was delighted that I made her day. We embraced each other and say goodbye and see you soon. * Group conversation In my group our conversation we were to argue against the “policy of mobiles switched off in class. I was chosen as the group leader; I introduced myself and the topic to be discussed. Afterwards, each member of the group

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