Unit 205 Outcome 1 define the term 'duty of care' The term duty of care or the responsibilty of being the caretaker for another person means someone who is too young, too old, too ill, or mentally unfit to care for themselves requires another person to assist, this can include meals, transportation, personal hygiene, medication and other medical or physical needs. Describe how the duty of care affects own work role The duty of care you have in your job is to keep yourself safe and your servuce user safe, it means being updated on any new training, following all and any security procedures in order to keep things safe. Outcome 2 Decribe dilemmas that may arise between the duty of care and an individuals rights. an example would be if an individual wants to do something that you think is risky or dangerous. They have the right to have the choice to do this and you must respect it but you also have the duty to keep them safe.
However, when using this tool you have to be careful as some people may feel frightened and may pull back, if this happens then the person should respect that the other person feels uncomfortable with this. Lastly, you can always use speech. However, when speaking, you should speak clearly and as short, simple question. Always use a quiet and calm tone, if the person does not understand, then you can reinforce with visual communication, however do not keep repeating again and again as the person may get frustrated with the fact they cannot answer the question. Aii Identify five different reasons why people communicate.
First of all we need to share information about the patients with colleagues and other practitioners from other care agencies to form a knowledge base about the young person so that we can offer the best and safest care possible from day one. Information from the family of the patients may be useful to make sure they are fully supported. When a patients first comes into a new environment this is a big transition and they may feel apprehensive. Using communication skills will help them to feel at ease with their surroundings. Speaking to the patients, using the correct body language, listening to what they have to say, maybe asking them a few questions about themselves whilst showing a genuine interest in what they are saying.
Any threatening behavior should be considered potentially serious and reported. Effective communication can help to calm a patient down if they are being abusive or argumentative. It is important to try and find out why the patient is in this frame of mind. Communicating in a way that the individual can understand is vital. Explaining to the person what you are doing and the reasoning behind it can help.
Aiii. METHOD HOW EFFECTIVE IS THIS METHOD Through observing: As a care worker it is important to watch the individual to develop an understanding as to whether or not the individual has a mental illness, hearing problem or visual impairment. This is an effective method because by watching them you can discover how they can communicate but it’s not always the best solution as the individual could have, for example, a urine infection which could affect their communication skills temporarily while they have the illness. Read the individuals care plan: The care plan should have up to date information regarding all of the individuals needs therefore by reading their care plan you should be able to understand their communication and language needs and be able to use the correct techniques when communicating to the individual. This is an effective
Managing stress- I try to be aware of my own stress levels as well as my colleagues to ensure a good continuity of care for the clients. I try to give time out now and again where I can if I feel someone is getting a little stressed, I try to look for some humour in a situation to help lighten the mood. I am always willing to compromise if a suitable compromise can be reached with support staff, but occasionally this cannot happen for various reasons therefore we agree to disagree. 4. Emotional awareness- I try to be empathetic towards all situations that warrant it.
Depending on the underlying forces, distress can sometime be dealt with by physical means, such as, an immediate removal from the cause such as taking a break from work or from caring for a difficult, very ill, demanding relative. Once the trigger or cause of distress is known, talk to the person and ask them how they feel that distress can be reduced or prevented. Involving the person will show that you respect and value them. People are different and cope with things in different ways, so it is vital to involve them in decision making. You could suggest that the person keeps a diary of their feelings.
For example, if you are applying cream and the resident flinches, you know that that part of the body is sore and know to be a lot more careful and gentle or they may have an ache/pain that they can’t disclose but when contact is made, their reaction tells you. Explain why it is important to find out about an individual’s communication and language needs. It is important to find out otherwise the individual will not receive the information or care they need. For example somebody who is deaf will need hearing aids to be able to hear and to be able to communicate. Explain why it is important to find out about an individual’s wishes and preferences.
It’s also important to communicate accurately to other Carers, management and sometimes the service users family members as information and messages can need to be passed on 1.3 .Observing an individual’s reaction when communicating with them is essential. People’s body language, facial expressions, gestures and their position as well as speaking is key to understanding what is being communicated to you and to watch the effects so that any issues can be recognised and dealt with accordingly. 1 2.4 Finding out an individual’s communication and language needs, wishes and preferences can be done many different ways. You can ask the service user or their family. The care plan or medical records may also say.
201 Cert. 1 – Understand why communication is important in adult social care settings. Within the adult social care setting, there are many reasons why people communicate. People may communicate physically or verbally to express to someone what they need or want, how they feel, socialising, explanations or concerns. Good communication in an adult care setting can affect all aspects of work.