Service users are more likely to confide in carers which they trust and therefore will help to build their working professional relationship. Aiii Identify three ways of finding out the communication and language needs of an individual. For each method, describe how effective it is at establishing the needs of the individual. Asking the individual - this would enable me to identify if the individual is hard of hearing and also if they understand the language in which I am asking. This is probably the best way of establishing their communication needs as I will be able to gain an immediate understanding.
How communication is so important in a health and social care environment Communication is vital when working in a health and social care environment, verbally or non- verbally. It is needed so that the carer (nurse, social worker) can give the best possible support or help to the patient. Good communication skills can gain positive relationships and also put the patient at ease as they will feel they can start to trust you which help them to relax and communicate back with you. This can then help to get a bigger picture of the patient's background and enable you to understand their needs. Sometimes it may not be as simple as just talking to a patient, it maybe there deaf or blind, if this was to be the case it is very important for to you finds the right way to communicate with them, for simple reasons such as an emergency.
Question 1: What are the different reasons why people communicate? The different reasons why people communicate are primarily to promote a relaxed introduction to each other and be able to build a relationship whether personal or professional. Initially by talking, a rapport can be built and a knowledge of the person can grown, usually this can only be achieved if it is a two way process, this will also give the ability to identify a persons mood and responses, thus be able to respect the needs and wishes of each other, building trust and able to have relaxed conversations. Issues can be addressed through communication be it health or conflict and be able to support and advise. Question 2: Communication is important to forming relationships with people.
* To learn and to educate. * For pleasure e.g. Storytelling, film, music etc. 1.2 Explain how effective communication affects all aspects of working in adult social care settings. Effective communication skills are crucial in jobs in the adult social care sector.
1 - Introduction to communication in health, social care or children's and young ... | | 1 - Understand why communication is important in the work setting | 1.1 Identify different reasons why people communicate: People communicate for different reasons, to portray their feelings, emotions, pain, opinions, etc. To work with people with mental illness, communication plays a very important part to make sure that the best provision is created for all. There are many different reasons why people communicate. People communicate to share information and express a need. They communicate to learn new things and develop learning.
Communication is an essential skill for worker who wants to do well in their setting; this communication can be between adults or children. 1.2 Explain how effective communication affects all aspects of own work. Communicating together involves a two-way sharing of information and helps to develop a common understanding, meaning it is easier for parents, carers and staff to support one another. Effective communication also helps families and staff to build a trusting partnership and develop honest and respectful relationships. When families and staff have a genuine interest in one another, people are able to be open about their thoughts and feelings.
Positive verbal and non-verbal communication skills, such as being friendly, smiling and shaking hands when greeting the person, are needed to make a good first impression. People communicate to obtain and share information about service users with colleagues and other professionals to ensure the team is fully informed. May also need to communicate with a service user or a family member about the care and support they receive or, about the kinds of services and facilities that are available in a care setting. People communicate to express thoughts and ideas about care issues or about aspects of practice with colleagues. 1.2.
Promote Communication in Health, Social Care or Children’s and Young People’s Settings SHC 31 1.1 Identify the different reasons people communicate. A welcoming and receiving atmosphere with approachable staff helps to create effective communication,this means there is a flow of information, knowledge and expertise between children their parents and practitioners, all communication is important, including gesture, signing and body language. Actions can often speak louder than words,posters, pictures and other resources on display will show the setting’s positive attitudes to disability, ethnic and cultural. They will help children and families to recognise that they are valued . Communication is a tool with which influence can be exercised on others.Communication can be used to bring out changes in attitudes, motivate people and establish and maintain relationships.
To overcome assumptions, values or beliefs it is important to listen to what the person has to say as it will help you gain a greater understanding of them as a person and will allow you to treat them more equally if you understand their point of view. This is a very good way of developing effective communication as people are more likely to open up to you if they know they are not going to be judged, a safe environment has been created where they feel they can say whatever is on their mind. Sometimes in health and social care, a person will come across a situation when their client is angry and is being aggressive. It is very important that the person deals with this in a careful way, as doing the wrong thing could feel patronizing to the client and would make them angrier. An effective way of dealing with situations where a person is being aggressive is to use skills associated with defusing aggression.
QCF Level 2 Diploma Health & Social Care Unit SHC 021 Introduction to Communication in Health, Social Care or Children’s and Young People’s Settings 1.1 Identify the different reasons why people communicate In order to: • Ask questions • Build relationships • Share experiences • Reassure • Express needs • Share ideas and information • Express feelings • Relate to others 1.2 Explain how effective communication affects all aspects of the learner’s work Effective communication is vital in any good working environment. All relevant parties need to be understood, listened to and listen to the views of others, in order for colleagues to foster a good working relationship and provide a good service for the individuals who use it. A working relationship which has effective communication will quickly help to build trust between the individuals involved. It is equally important to be able to communicate with the individuals who use our service. They have a right to be able to express an opinion and it is our job to ensure that they are understood and listened to.