Principles of communication in adult social care settings
1.Understand why effective communication is important in adult social care settings.
1.1 Identify the different reasons people communicate.
People communicate to make new relationships. In health and social care settings these relationships may be with service users, visitors or colleagues. Positive verbal and non-verbal communication skills, such as being friendly, smiling and shaking hands when greeting the person, are needed to make a good first impression.
People communicate to obtain and share information about service users with colleagues and other professionals to ensure the team is fully informed. May also need to communicate with a service user or a family member about the care and support they receive or, about the kinds of services and facilities that are available in a care setting.
People communicate to express thoughts and ideas about care issues or about aspects of practice with colleagues.
1.2. Explain how communication affects relationships in an adult social care settings.
Effective communication helps to build a close relationship between colleagues and good relationship with service users. If communication is not used efficiently, this could damage the relationship and lead to misunderstandings and barriers of communication. In many communications, the message (what is said) may not be received exactly the way the sender intended.
The personality can affect the way an individual communicates. For example, if a person is shy he/she may not want to speak clearly and may use a little bit of verbal communication. Confidence of a person can affect communication and this may result in them communicating by using facial expressions.
2.Understand how to establish the communication and language needs, wishes and preferences of an individual.
2.1. Compare ways to establish the communication and language needs, wishes and preferences of an...