It also important to observe the individuals reaction to tell if that person is telling the truth or lying. If the service user doesn’t communicate verbally their facial and body language can be observe and their reactions can tell you if they are in pain, unhappy with
Outcome 2 2.1 Picture boards, brail, sign language, finger writing, hearing aids. 2.2 my own role and practice can impact on an individual who has specific communication needs as if you do not communicate with a person in a way that they understand they may feel left out and alone, hence they may suffer from additional mental health disabilities such as depression. When you do spend time with a service user, and do include them and communicate in a way that they understand then they will feel as if they are valued Features of the environment that may help or hinder communication include: Visual Factors Lighting conditions: light should be on the talker's face Interfering objects: visual noise Distance: no further than 6 feet from the talker Talker's Face: face/mouth should not be covered head movements should be well-lit no eating, chewing, smoking moustaches
This means that they may end up unwell. 1.3 Explain why it is important to observe an individual’s reactions when communicating with them This is important because, looking at someone’s body language and facial expressions can tell us a lot when we are communicating with them. Should they show themselves in a negative way we then know that they are unhappy and we need to find out the reasons why, If someone is verbally unable to communicate, their reactions tell us if they are pain or discomfort. Most communication done with an individual is done through their body language. Outcome 3- Be able to reduce barriers to communication 3.1 Identify barriers to communication • English not being a first language • None verbal communication
Unit 4222-258 Introductory awareness of sensory loss (SSMU 2.1) Learning Outcome 1 2) identify steps that can be taken to overcome factors that have a negative impact on the individuals with sensory loss Sensory loss can have a negative impact on communication, information, layout, routines and mobility for the individual. Support workers must ensure that the people they support have regular access to sight and hearing tests, as a cataract operation, if needed, could restore some sight and hearing aids if required can help overcome hearing problems. Both of these steps could help negate the isolating effect of sensory loss. When communicating with someone who has sight loss, you should: * always say who you are * always say what you are going to do and be specific * always talk directly to the person and use their name * always stand in a place where you can be seen, if necessary, touch for attention * always take the time to answer questions * always tell the person you are leaving them, do not just walk away. In my place of work we have a service user with learning difficulties and some sight loss, who can react badly to unannounced actions by support workers.
For example, If we notice a client has a sore spot at the base of the spine and we fail to report it or apply cream to it, in a very short space of time it could develop into a pressure sore which is neglient. Aiii WHAT HAVING A DUTY OF CARE MEANS FOR A CARE GIVING ORGANSIATION Organisations must do as much as is reasonable possible to keep individuals safe from harm. This can be achieved by providing policies and proccedures to keep all in the setting safe. Respond to reports and complaints, address any risk. Included in the policies and proceedures the organsiation needs to be aware of dangers, carrying out risk assessment, respecting the individuals right to make risky choices ( after you have done all that is possible to dissuade them), take actions to keep individuals safe and log and report any dangers or problems.
Aiv) a) Its important to find out about an individual’s communication needs and language needs as every individual is different and needs different kinds of help. Getting to know your resident - in my case as a care assistant. It is vital as they could have a speak impediment and could need assistance or could be in pain. If you don’t know your resident you wouldn’t know what to look for if they was in pain or discomfort. b) Misunderstanding mistakes could be prevented, for example when you have a better understanding of your resident’s you have a better insight about the individual’s (religious and cultural beliefs etc…) this means you can give effective communication.
It is important to see a person’s reaction when communicating, as it can give you evidence of their understanding. Seeing a person’s body language or facial expressions can give you an idea of their feelings and emotions about any situation or event that is occurring. Having knowledge of these skills is good because it can show you if someone is maybe feeling anxious or concerned about something, which you can then try and change. Explain why it is important to find out an individual’s communication and language needs, wishes and preferences. It is important to know a person’s individual needs when relating to communication, because it allows yourself to create or use various methods in order to support individuals with communication difficulties.
There are many barriers to effective communication which include hearing difficulties, blindness or poor sight, mental health problems, different language barriers, being under the influence of drink or drugs, learning disabilities, different accents and lack of confidence. Effective help and advice is available to improve communication and overcome some of these barriers. Sign language specialists, interpreting and translation services, speech and language specialists, occupational therapists, special educational needs co-ordinator, support from colleagues, manager or supervisor and use of picture cards are all methods of doing this. Confidentiality means keeping personal information gained from a service user/client secret and not disclosing this information to anyone else.
Aiii Give two reasons why it is important to observe the reactions of an individual using the service when you are communicating with them. 4 marks To note any changes which affect care delivery, because if you don’t pick up on these you may miss out vital information about the individuals care needs. To ensure they understand you, because if they don’t they may feel unsure and may feel like they cannot tell you what they may need. Aiv Explain why it is important to find out about an individual’s: a) communication and language needs 2 marks To ensure you can communicate to the individual as well as possible, so you can find out exactly what they may need and find out what is best for them. If you cannot communicate with them then you will not know.
It is important to watch individual’s reactions to make sure they are not saying yes but feel uncomfortable with the situation. If the individual has trouble communicating you should observe their reactions to make sure that they are comfortable with what you’re saying or asking of them. It should always be explained to the individual that they have a choice. 2. Understand how to meet the communication and language needs, wishes and preferences of an individual 3.4 Explain why it is important to find out an individual’s communication and language needs, wishes and preferences To find out an individual’s language and communication preferences you should make yourself familiar with the service users care plan, speak to colleagues, superiors, the