When health and social care professionals communicate with service users, it is important to know what tone of voice to use. Some people can be easily disturbed by a sharp tone of voice which can cause them to feel intimidated. When communicating with service users whilst in your career, you should use a tone of voice that you feel will encourage service users to listen and accurately respond. Pace of voice: The pace of your
A person with dementia is often frustrated, sometimes angry, and we need to realise this as part of their condition, and that we should not react in a way that would provide further anguish to them. They may also act inappropriately towards you or others. It can be difficult for them to understand that this is not appropriate, so the carer must diffuse the situation calmly and discreetly. A carer must always be understanding of the condition so they are able to provide the correct level of support. 4.1 Explain the difference between a reality orientation approach to interactions and a validation approach.
Someone with dementia may forget to go to the toilet or even forget where the toilet is and may even have lost the ability to tell when they need the toilet. If carers are not sensitive to this and do not give reassurance that everything is ok, it can make them feel sad and ashamed. Always let the resident know exactly what you are doing, why and when to reassure them they are safe. If they say something you know to be ‘untrue’, do not argue, or challenge, try to divert their attention, change the subject, all the time maintaining respect for the person. Allow them to think their thoughts and just go along with it.
It’s a good idea to let them know where the person or persons are, either by your side or standing in front or to the left or right of them. Don’t shout when speaking to a blind person they are not deaf so often you hear people shouting to a person with a disability. Also speak normally, use everyday language don’t avoid using words such as look or see. Let the person know when you are moving away or leaving them for a short while so they are aware of what is going on. Be accurate and specific when giving instructions.
changing positions of individuals etc. HSC2003-Outcome 2- assist in minimising individuals pain or discomfort. 1. Describe how pain and discomfort may affect an INDIVIDUAL’S well-being and communication. Pain can effect individuals communication so it is therefore important to observe their behaviour for signs of pain.
Why it is so important to respond to an individual's reactions when communicating in dementia care Responding to individual's verbal and non verbal reactions adequately is important because this way we promote quality of services, create trust and feeling of empathy and and are able apply organisation's equality and diversity policies. In order to achieve above mentioned goals, firstly we have to decode individual's verbal or non verbal message. Failing to do so we risk to cause confusion, misunderstandings or leave the service user with anxiety, frustration or bad feelings. In this report I will give several examples from my own and my colleagues practice. My colleague worked with a man who had a very poor speech following a stroke.
Some steps that can be taken to overcome the negative factors could be Make sure that areas are clear of obstacles that an individual with sight impairment might trip over or bump into. Make sure that hearing aids are working or that glasses prescriptions are updated Make them aware of all the different groups and organsation that can help them Challenge any discrimination. Make sure you address the person appropriately instead of talking over them as if they are not there. Explain how individuals with sensory loss can be disabled by attitudes and beliefs. People placing limitations on the person with the sensory loss can be disabling, for example, believing that a blind person can’t manage alone or that deaf people are funny because of the way they talk.
In this scenario it is important that you use their preferred method of communication. This can be sign language, makaton, or any other type of method that will ensure both you and the service user know what is being said. If you do not have the right equipment in the setting to help communication be effective, the service user may feel discriminated against as you are not providing for their needs. In health and social care settings, it is important that you provide equipment for everyone so that no one feels discriminated against. Language barriers can cause people to feel discriminated against, meaning that they make feel unhappy and uncomfortable in the setting.
Outcome 1 1.1 There are many ways a range of factors can have a negative impact on an individual with sensory loss such as an individual can miss out on important day to day information that many take for granted. Individuals with sensory loss can also find it difficult with tasks such as feeding or dressing themselves, independent mobility and participating in hobbies. Though there can be some positive impacts such as an individual can receive increased help or care and a range of aids available to support them. 1.2 Steps can be taken to overcome factors that have a negative impact on individuals with sensory loss. Some steps that should be taken are making sure areas are clear of any obstacles that could be tripped over or bumped into, making sure the surrounding area is quite and well lit and when speaking to and individual with hearing loss always face them and speak
Rather, in situations of need, people with severe learning disabilities may simply behave automatically in ways which have been successful in the past. When trying to understand the reason(s) for a child’s challenging behaviour, a medical investigation should be sought in the first instance, to check for any possible underlying health influences. Common conditions such as ear infections, tooth-ache, constipation, urinary tract infections or epilepsy may all cause, or contribute to someone’s challenging behaviour. Functional Assessment A functional assessment of the behaviour may provide some answers, or at least some theories, about the causes of an individual’s behaviour. As noted in the Challenging Behaviour Foundation’s