Unit 201 – Principles of communication in adult social care settings Identify different reasons why people communicate. To form relationships with others – Give guidance, encouragement, support, build and gain trust and respect. To share information and knowledge – Share past and present experiences, follow or provide instructions. Express needs and opinions – If suffering any pain or discomfort, share feelings and emotions. Explain how effective communication affects all aspects of working in adult social care settings.
Good communication can also lead to them being willing to confide any problems or concerns that they may have and highlight any potential problems that could be developing or have already developed. Good communication between colleagues can enable a better work environment, carers know what has been done and needs to be done making the following shift able to give continuity of care. Good communication with other professionals can help them understand what they need to provide or help with for the client as part of their duty of care. * | | 1.3 Explain why it is important to observe individuals reactions when communicating with them. It is important to observe the reactions of an individual as body language can often tell us more than the verbal communication and show us how an individual is feeling.
There are many different reasons why people communicate, the main reasons being to get to know each other and to know things about each other. Also to express how we feel, to let people know of our needs, of things that we like and don’t like. Communication enables us to give and receive information, whether it be about a person, place or feelings and needs. 1.2 Q. Explain how effective communication affects all aspects of working in adult social care settings.
Outcome 1- understand why communication is important in an adult social care setting. 1.1- Identify different reasons why people communicate: There are many different reasons as to why people communicate. We communicate to express and share ideas on a topic,we communicate to show our feeling need and wishes and also our preferences. We have to also communicate to share and gain information while also getting to know one another. 1.2- Explain how effective communication affects all aspects of working in an adult social care setting: Effective communication can affect many aspects of work,effectively communicating can help build levels of trust,help recording and reporting incidents, aid participation and help with service provisions.
In Health and social care, we need good communication skills to develop positive relationships and share information with adults using services. We also need to be able to communicate well with their families and/or other carers and their own colleagues and other professionals who are participating in their life. 1.2 Explain how effective communication affects all aspects of your own work. Effective communication is a two-way process - sending the right message, which is also being correctly received and understood by the other persons. It is essential that there is good and effective communication taking place within the work setting.
ü So the service user can understand what the carer is doing. Ø To socialise Ø To help Ø For reassurance ü So the service user knows why the carer is there. ü To motive ü Help the service user co-operate (protect independence) Ø Trust Ø For protection ü Like abuse ü Stop carers using dangerous practice ü To stop an accident occurring. 1.2 – Explain how effective communication affects all aspects of working in adult social care settings. Communication affects all aspects of working in adult social acre setting because it builds trust between the service user and carer; this also affects the confidence that the service user may have.
Principles of Communication in Adult Social Care Settings CU304P/CT304 1.1 People communicate for many reasons, to build and maintain relationships with other people, such as friendships, romantic or professional relationships, to socialise, to make their needs known to other people, to show pleasure or displeasure, allow their feelings to be shown, to find out information, to pass on ideas and knowledge and to maintain a balanced and harmonious way of living with others. 1.2 When working with others in an adult social care setting, good communication can improve working with service users and colleagues, as everyone knows what each other requires, and what tasks they will be doing, it creates confidence and trust in a relationship, service users feel safe in the environment of care; bad communication can cause a lack of confidence, poor quality of care being provided for service users, and poor reputation for care companies. 2.1 To establish each individual’s communication or language needs it is useful to simply ask them, if they do not understand you, you can ask their family members, people who work or live with them day to day, or your colleagues. Other useful methods would be to simply observe them to see how they communicate with others, or read care plans and reports that provide any information on disabilities, or physical conditions, such as sight or hearing impairments, or medical conditions such as strokes which could affect their ability to communicate. An individual’s nationality, culture or ethnicity may also affect their preferences or needs.
People want to get views, wishes and information across to others for all kinds of reasons. Sometimes this can be essential or even life saving in the case of giving someone a warning if they are in danger. It can be vital to make a persons quality of life better if they are communicating that they are in pain or it can be to make emotional contact with others to express feelings. 1.2 Effective communication affects all aspects of working in adult social care settings. This can be anything from communicating with residents and finding out their wishes or needs to talking to doctors, social services and other outside support.
CU303P/CT303 Principles of Communication in Adult Social Care Settings. 1.1 The different reasons why people communicate are To express needs, to share ideas and information, to reassure, to express feelings, to build relationships,to ask questions and to share experiences. 1.2 If you do not show effective communication then the person/people you are communicating with may not understand what you are trying to communicate to them. They may also misunderstand what you mean and give you an invalid response. 1.3 It is important to observe an individuals reactions so you are aware they understand what is being communicated to them.
Introduction to communication in health, social care or children’s and young people’s setting. 1. Understand why communication is important in the work setting… 1.1 – Identify the different reasons people communicate… People communicate with each other for many different reasons, whether it be to express their feelings, express emotions, show pain, or give their opinions, knowledge or encouragements. Communication can either be in the professional context (formal) or personal context (informal). In a social work environment communication can be an essential tool in order to meet the needs of a vulnerable adult.