1.2 In the health and social care setting there are many different working relationships. Relationships such as social services, fellow colleagues, managers, other professionals such as doctors/district nurse, service users and their family and friends. For each you develop a different type of working relationship and some will be more formal than others e.g. You would not address a visiting doctor in the same manner as you would a service user and you would not address your manager in the same way as you would a colleague although you must ensure that
If you have a disagreement with a colleague, this would have to be resolved in a calm and professional manner, not letting feelings cloud your judgement. Whereas in a personal relationship feelings are the main component in the relationship not logic. Also in a professional relationship you must be conscious that people who you are working with may not have the same sense of humour or attitude as you may have, which means that you must be mindful of this when communicating with them. For me this is a key component of my professional and personal life as my partner who I live with works in the same setting as me, so I spent my day separating my personal life from my professional, we do cross paths but we have a rule that we do not talk to each other at work unless it is about professional duties/issues and another rule is that we can only talk about work on the journey to and from work, this just allows us to separate the professional and personal relationship. 1.2 Describe different working relationships in health and social care settings.
Management and staff, staff and service users, staff and healthcare professionals(For example: cares and nurses ,social workers,Doctors etc..) 2.1 Describe why it is important to adhere to the agreed scope of the job role Ans. When you appointed for the position, you have agreed with the job description as part of a contract with the employer. So, it is your legal responsibility to adhere in your defined role. It is your duty to understand the expectations of your job as well as
The role of the health and social worker Outcome1 1 Explain how a working relationship is different from personal relationship Working relationships are based on formal policies and procedures and agreed ways of working, there are bound by contracts of employment and have codes of practice to be followed –working relationships are professional based. My responsibility as a health care worker is to deliver very high quality standard service to individuals. this include support for everyday living i.e. general domestic tasks, personal care, promoting independency. When I am caring out all these, I do remember person centred values and this helps me to do what is right for the client or what the client wants .At the start of a shift proper handover is received, read and sign/communication book is read, clients care plan is read and follow staff meetings to get information and changes about the clients for example if I have arranged with the service user to shave during personal care ,then when the time comes he changes his mind, its his right to change his mind.
•Management and staff - Comply with policies and procedures or agreed ways of working •Support worker & resident -Maintain a professional duty of care •Support worker & colleagues - Cooperate with colleagues and treat them with respect •Working relationships with outside agencies (Doctors, Dentists etc.) -Be professional, Keep clear records to enable on-going medical support •Multi-disciplinary teams - Keep up to date on a regular basis. •Relatives and friends of services users- Be professional at all times 2.1 It is important to adhere to the agreed scope of the job role in order to fulfil defined roles and responsibilities
Honest at all times. Once you build up a friendly relationship you may be less formal when speaking, butAlways respectful. Be able to work in ways that are agreed with the employer (2.1) 3. Describe why it is important to adhere to the agreed scope of the job roleTo ensure health and safety regulations are followed and the welfare of the service user is paramount But always making sure that our (care workers) health and safety is considered too. Rules of employment are set for valid reasons and must be followed in respect of your job role and employer, also The law and
These relationships include: colleagues, manager, other professionals such as doctors/district nurse, service users and their family and friends. For each you develop a different type of working relationship and some will be more formal then others e.g. you would not address a visiting doctor in the same manner as you would a service user. A professional manner should be maintained at all times. Describe why it is important to adhere to the agreed scope of the job role The employer identifies what you are to do
Learning Outcome 1- Understand working relationships in health and social care 1.1 Explain how a working relationship is different from a personal relationship A working relationship is different from a personal relationship because of the boundaries, professional codes of conduct, policies and procedures that are in place in a working environment. In a working relationship you would not share personal information as you would with your friends. A working relationship is effective when everyone involved is able to do their job to a high enough standard. A professional distance must be maintained in a work environment even if you are working with someone with whom you do have a personal relationship. A personal relationship is the relationship you have with your family and friends and it is not work related.
Assignment 206 Task B Bi 'Agreed ways of Working' The policies and procedures written by the employer set out how you should provide care and support for others and how you should deal with specific issues in your work setting. These should include policies and procedures relating to health and safety, equal opportunities, confidentiality, data protection, supervision, waste management, moving and handling, handling medication, and security and safeguarding. These should identify the general approach that the company takes towards an issue, they should incorporate all of the legal requirements affecting care work and should reflect the safest and most effective ways of carrying out particular tasks. It is essential that you understand and follow these policies and procedures to ensure that you are working in ways agreed by your employer. The duties and responsibilities of your role as a social care worker should also be set out in your job description.
INTRODUCTION TO DUTY OF CARE IN HEALTH, SOCIAL CARE 1.1 As a care worker, you have a legal obligation to adopt a ‘duty of care’ approach towards the people within your service. You are required to work in the best interests of the people using the service which includes maintaining their safety and wellbeing. 1.2 It is important to carry out duties that are in own job description and that you are competent. It is also necessary to regularly update own knowledge and skills in order to uphold and provide the care standards that are in accordance with the codes of practice of the care setting. This includes the use of any available resources such as hoists for the moving of residents and ensuring training is up to date by attending all relevant courses.