Promote Communication in Health, Social Care or Children’s and Young People’s Settings SHC 31 1.1 Identify the different reasons people communicate. A welcoming and receiving atmosphere with approachable staff helps to create effective communication,this means there is a flow of information, knowledge and expertise between children their parents and practitioners, all communication is important, including gesture, signing and body language. Actions can often speak louder than words,posters, pictures and other resources on display will show the setting’s positive attitudes to disability, ethnic and cultural. They will help children and families to recognise that they are valued . Communication is a tool with which influence can be exercised on others.Communication can be used to bring out changes in attitudes, motivate people and establish and maintain relationships.
They communicate to learn new things and develop learning. People also communicate to discuss a situation, negotiate or make a point. 1.2 Explain how effective communication affects all aspects of own work Communication is essential to all parts of work and is an essential skill for workers who want to do well in their setting. This communication can be between adults or children. Good communication will make carer's more efficient and will enable them to develop their role when working with elderly people with mental illness.
1.1 What is meant by person-centred support: Person-centered Support is about providing enough support to enable people to participate in activities and relationships, gain more control and more independence. It is based on using ordinary every day activities to encourage choice and engagement, and to increase independence. Instead of doing things for people or to people, Person-centered Support means working with people so they can take part in all the activities of everyday life, no matter how disabled they are. 1.2: the importance of finding out an individual’s history, needs, wishes, likes and dislikes: It is very important to use personal profiles or personal history to help us to support them in a way that is suited to their needs and values. Reference to someone’s personal profile or history will: • Help to enrich the quality of support they receive.
1.2 Within my own job role I support effective communication on a daily basis. Interpersonal skills enable me to interact, resulting in successful communication. Positive relationships with families, friends and my clients are vital in order to meet the individual’s needs and compile their care plan. I may share information with health care professionals on a one to one basis and/or with my client also present. During resident’s monthly meetings, I am able to talk within the group, whilst also ensuring that each individual can hear and understand me.
We all use a variety of communication techniques to both understand and be understood, examples of these are, • Memo, • fax, • e-mail, • voice mail, • letter, • notice board, • reports, • Phone call, • face to face, • Team meetings, • consulting, • group problem solving, • Makaton or British Sign Language • pictures, • photo, • audio or visual recordings. Through communication we teach, learn and in turn relate to others there are many reasons for communication and within the child care setting some examples of how communication is used are, • To build, maintain and promote good working relationships, • To gain and share information, • To gain reassurance and acknowledgements, • To express needs and feelings, • To share thoughts and ideas, • Settling children in and transitions, • Supporting children through play and learning, • Effective teams As I look in more detail at the reasons why we communicate and the methods that can be used I will look at the
Promote communication in health, social care or children’s and young people’s settings Identify the different reasons people communicate 1.1: Communication is the way we interact with others, either with words or body language or our hands for example. We communicate to give and receive information and we can do this in many different ways. The main way we do this is verbally, another way could be a letter from one person to another, or from an organisation to its staff, or a school to its pupils, or the parents. Text messages or emails are a way to communicate, a lot of people find this easier as it’s an instant way of communicating but this is not for all. Social network, seems to be the preferred way for most communication nowadays, this seems to be so popular especially for younger people.
Care professionals may communicate formally and informally with colleagues and others working in partnership. Effective communication and interactions enable people to work more efficiently and to collaborate with and support each other in t...( 1.1 Review the range of groups and individuals whose communication needs must be addressed in own job role Being able to communicate effectively builds trust, respect, enhances learning and
Communication is an essential tool a carer can use to meet the needs of children. It is a basic requirement of my job role to communicate with individuals and their families, other members of staff on a daily basis. Communicating with other staff members ensures effective team working and continuity of care. It also ensures any health and safety issues are recognised and reported. All carers complete communication books after seeking an individual, thereby keeping other staff informed and aware of current situations within the workplace.
Assessment task – SHC31 Promote communication in health and social care or children’s and young people’s settings * An identification of the different reasons people communicate. * * People communicate to express needs, to share ideas and information, to reassure, to express feelings, to build relationships, socialise, to ask questions, to share experiences. We also communicate in order to establish and maintain relationships with others, to give and receive information and instructions, to understand and be understood, to share opinions, knowledge, feelings, emotions, to give encouragement and show others they are valued. * * * An explanation of how communication affects relationships in the work setting. * * Communication is an essential tool a childminder can use to meet the needs of children.
Introduction to communication in health, social care or children’s and young people’s setting. 1. Understand why communication is important in the work setting… 1.1 – Identify the different reasons people communicate… People communicate with each other for many different reasons, whether it be to express their feelings, express emotions, show pain, or give their opinions, knowledge or encouragements. Communication can either be in the professional context (formal) or personal context (informal). In a social work environment communication can be an essential tool in order to meet the needs of a vulnerable adult.