The cycle is: ⦁ Idea occurs- you think of an idea that you want to communicate, your initial thought. ⦁ Message coded- You think about how you are going to say it in a suitable way. This might involve you putting your thoughts into some other 'code' (sign language etc.) ⦁ Message sent- You speak, sign, or write the message in some form to recipient. ⦁ Message received- The other person has to see your message, hear your words or see your signs.
Unit 1 Task 2 This booklet will explain to you how factors may influence communication and interpersonal interactions in health and social care settings. I will also be explaining, reviewing and evaluating strategies that are used to overcome these barriers to effective communication. We will cover barriers associated with aggression, submissiveness, assumptions, sensory impairments and disabilities, emotional difficulties and communication and language needs. It is also very important that we address how they can be overcome. Communication With the intention of communicating, individuals must efficiently go through a process with the other person in order for the communication to have worked correctly.
Effective communication begins with encoding or the skill of relaying message in a clear, direct way that allows the receiver to correctly decode your message. Another component of effective communication is a skill as well as it requires the receiver to ensure that he /she properly heard and understood the message being sent the key to properly encoding a message is knowing your audience while actively listening that is required to correctly decode or sent message. In this paper I will discuss how effective communication incorporates the
Diploma in Leadership for Health and Social Care Services Unit: SHC 51 Use and develop systems that promote communication. 1. Be able to address the range of communication requirements in own role. 1.1 Review the range of groups and individuals whose communication needs must be addressed. In my role I have to deal with a wide range of individuals who are both directly associated with the Care Home and those who are a necessity but who are indirectly required to assist with the business/operational needs.
I support Mr Johnson by giving him choice of food and drink,variety of books to read,assist him with his bedtime taking him up to his room, his preferred method of personal care whether it be a shower or full strip wash. I have got to know him for several months now and when he gets to know you he tends to behave more so than being with a new member of staff. If he is behaving negatively I usually leave him to calm down and collect his thoughts then come back to him when he is calmer this tends to work. I need to find out Mr Johnson's communication needs to help him to the best of my ability, I have read his care plan which gives me the information I need or I can ask my manager or a colleague if I need help. When there is a crowd of people around Mr Johnson this is when he shows behavioural problems and tends to stop communicating.
He carried out experiments to test and develop his theory. Michael Argyle argued that communication is a skill that needs to be learned and practised just like any other skill. He claimed that communication is a two way process involving two people responding to each other’s verbal and non-verbal messages. This is his theory: An idea occurs An idea occurs Message understood Message understood Message decoded Message decoded Message received Message received Message sent Message sent Message coded Message coded He believes that you have an idea of what you want to communicate, then you think through how you’re going to say what you’re thinking which you then put into the form of communication of your choice such as BSL or language. He thinks after you have thought about it you send it, so you might speak or sign it to someone, which then the other person ‘receives’ your message who then decodes it and if all goes good they will understand.
Learning Outcomes: The learner will: 1) Be able to provide support for personal care safely Assessment Criteria The learner can: 1.1.1 Identify Legislation relating to general health and safety in a health & social care setting The principal act who generally cover the settings relating to health and social care is HASAWA – Health and Safety at Work Act 1974 which was updated with many sets of regulation as the following: Health and Safety First Aid Regulations-1981, Reporting of Injuries, Diseases and Dangerous Occurrences Regulations (RIDDOR)-1995, Manual Handling Operations Regulations – 1992, Management of Health and Safety at Work Regulations (MHSW) – 1999, Control of Substances Hazardous to Health Regulations (COSHH) – 2002. 1.1.2 Describe the main points of the health and safety policies and procedures agreed with the employer The main points of the health and safety policies and procedures agreed with the employer are: • Information and training on lifting and handling under the Manual Handling Operations Regulations 1992 • Suitable equipment and
1.3 It is important to observe an individuals reactions so you are aware they understand what is being communicated to them. They may do this through facial expressions, body language, tone of voice. For example in my setting we have a resident who is unable to communicate verbally and responds
For different service users some communication is given to them via non verbal communication by using gestures or flashcards. According to Kruger (2005) ‘non verbal communication means different things to different people and different cultures and therefore is mainly responsible for misunderstandings.’ Service users will communicate back through body language or facial expressions therefore staff must pay attention to ensure full understanding is communicated from the service user. Within my role one of the ways I communicate with the service users of upcoming events and activities is through using notice boards within a communal area with simple text and pictures on it, I also tell each service user when I update this board and ensure they are all aware of where it is located and I will also after a few days of the board being updated speak individually with service users to discuss the board and the events and
On completion of this unit you should be able to: 1. Demonstrate that you understand effective communication and interpersonal interaction ins health and social care 2. You will be able to describe factors that influence communication and interpersonal interaction in health and social care environments 3. You will be able to explain ways to overcome barriers in a health and social care environment 4. You will be able to demonstrate that you can communicate and interact effectively during one-to-one and group interactions Advice on achieving learning outcome Read the assignment brief more than once to ensure that you understand what is being asked of you and make notes.