Rflective Account on Communication

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Reflective account 1 Communication Within my role as a senior carer I work with a variety of individuals including work colleagues, management, professionals, service users and their family members. The main group of service users I work with on a day to day basis are residential service users who are both elderly and have Dementia. These service users can have limited ability and capacity to understand and process information given to them, this can sometimes cause a barrier of communication and can be challenging for staff especially new staff that have not been used to working with service users with Dementia. Generally the service users have a short attention span and this means that communication, information and other instructions may have to be repeated several times. For different service users some communication is given to them via non verbal communication by using gestures or flashcards. According to Kruger (2005) ‘non verbal communication means different things to different people and different cultures and therefore is mainly responsible for misunderstandings.’ Service users will communicate back through body language or facial expressions therefore staff must pay attention to ensure full understanding is communicated from the service user. Within my role one of the ways I communicate with the service users of upcoming events and activities is through using notice boards within a communal area with simple text and pictures on it, I also tell each service user when I update this board and ensure they are all aware of where it is located and I will also after a few days of the board being updated speak individually with service users to discuss the board and the events and

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