1- Understand why communication is important in adult social care settings 1.1 Identify different reasons why people communicate To express needs; to share ideas and information; to reassure; to express feelings; to build relationships; socialise; to ask questions; to share experiences People communicate in order to establish and maintain relationships with others, to give and receive information and instructions, to understand and be understood, to share opinions, knowledge, feelings, emotions, to give encouragement and show others they are valued. Communication is an essential tool a carer can use to meet the needs of children. It is a basic requirement of my job role to communicate with individuals and their families, other members of staff on a daily basis. Communicating with other staff members ensures effective team working and continuity of care. It also ensures any health and safety issues are recognised and reported.
Unit 1 SCH 51 - Use and Develop systems that Promote Communication 1.1 - Within the Day Centre setting, there is a diverse range of service users, employees and volunteers who all require the use of different communication methods and have different communication needs. Our clients are mainly referred from social services and are considered either Frail Elderly, PH&D or referred from the community mental health team. Some of our members have limited vision, poor hearing or understanding and one member has no speech whatsoever and the methods of communication used are very different. We would use picture cards alot to assist with choice for those with hearing or understanding issues. I have found that visual communication can be very effective by way of hand gestures and body language.
ques 1.Identify the different reasons people communicate People communicate for different reasons, to portray their feelings, emotions, pain, opinions, etc. The communication could be professional (formal), or personal (informal). • People communicate in order to establish and maintain relationships with others, to give and receive information and instructions, to understand and be understood, to share opinions, knowledge, feelings, emotions,to express needs; to express feelings; to build relationships; socialise; to ask questions; to share experiences to give encouragement they are valued. • Individuals communicate with carers to express their needs and preferences and to ensure they are met. As a carer I would discuss the options and choices available to the individual to allow them an informed choice regards their care.
2.1 You can do this by talking and listening to the person being cared for. 2.2 Look at their needs ie the right glasses on correct aids get training if needed understand there disabilities research places to take them. 3.1 It is important they understand and that the consent is informed consent. 3.2 In order to establish consent it is essential to make use of communication skills verbal(spoken and written) and non-verbal ( body language and facial expressions). 3.3 You can do this by seeing advice from your seniors and on the internet from appropriate bodies and social workers.
In a social work environment communication can be an essential tool in order to meet the needs of a vulnerable adult. It is a basic requirement in the social care role to communicate with the individuals you care for their families and also with other members of staff involved with their care on a daily basis. Communicating with the other staff members you work with shows team working and continuity of care. It also ensures health and safety issues are recognised and reported. One form of this communication is a verbal handover at the beginning and end of each shift, there is also the filling in of relevant communication books and care plans for each of the individuals you care for, this keeps others in the knowledge of the current situation in the work place with service users.
I need to know what way is best to ensure that everyone gets the best standard of care. I have regular meetings with the field care managers to ensure that the customers are happy with the care they receive, and the carers are happy in their role. This helps if there are any issues that need to be addressed, I can inform the field care manager of the next step to take if it is more care for an existing customer I will pass this on to the co-ordinator so they can contact the care manager. It could be that the occupational therapist, district nurse, doctor, McMillian or even a family member may need to be contacted.Communication has barriers for the elderly, people with learning disabilities, hearing lose or speech problems. Some of the barriers are listed below.Dementia, Alzheimer’s.These are one of the most common mental health problems in the community.
My service users need to be able to provide feedback and reviews of the support and services that they purchase – we do this through bi-monthly face to face meetings, ad hoc telephone calls and quarterly paper based surveys as well as our normal complaints and compliments service. They also need to be involved in consultations about changes to services and have the communication skills necessary to be able to report complaints and abuse – we help them with this by providing easy read leaflets on ‘Making a
Learner Name______________________________________________ Unit – SHC21 Unit | Learning outcome(s) | Assessment criteria | Questions | SHC21 | 1 | 1.1 | Identify 3 different reasons why people communicat | -To express needs; to share ideas and information; to reassure; to express feelings; to build relationships; socialise; to ask questions; to share experiences - People communicate in order to establish and maintain relationships with others, to give and receive information and instructions, to understand and be understood, to share opinions, knowledge, feelings, emotions, to give encouragement and show others they are valued. - Communication is an essential tool a carer can use to meet the needs of children. It is a basic requirement of my job role to communicate with individuals and their families, other members of staff on a daily basis. Communicating with other staff members ensures effective team working and continuity of care. It also ensures any health and safety issues are recognised and reported.
In my role I will need to form relationship with wide range of people including People who use the service Family and friends of the individual I support Managers Colleagues from my organisation Colleagues from other organisation Communicating with other staff members ensures effective team working and continuity of care. It also ensures any health and safety issues are recognised and reported. All carers attend hand over at the beginning of each shift and also complete communication books after attending an individual, thereby keeping other staff informed and aware of current situations within the workplace. 2.2 Explain how communication affects relationships in adult social care setting. When working in care setting communication is a
Written by Ancel Lemessy Question: Discuss three ways in which verbal communication differs from non verbal communication, and then discuss the function of non verbal communication in relation to verbal messages Communication is a learned skill. Most people are born with the physical ability to talk, but we must learn to speak well and communicate effectively. Speaking, listening, and our ability to understand verbal and nonverbal meanings are skills we develop in various ways. We learn basic communication skills by observing other people and modeling our behaviors based on what we see. We also are taught some communication skills directly through education, and by practicing those skills and having them evaluated.