Break down of communication- The strategy you could use for the service user would be having a care plan for them. It is important to build an understanding of the needs and preferences of people. You can then find out there preferred method of communication and will find out about the service user, if they are deaf and they prefer to use sign language then staff may need to get trained to learn it or get an interpreter to overcome the break down of communication. I think that this the best way to overcome the difficulty as you will get to know the individual and all the skills and overcoming barriers to communicate will be useful to avoid trigger situation such as aggression. ‘It is important to use care plans to communicate well.
Give a brief explanation of how multi-agency teams work together to support speech, language and communication and explain how play and activities are used to support the development of speech, language and communication. To approach a parent about a developmental concern can be quite worrying as no parent likes to hear that their child is nothing but doing well! Firstly I would choose a time and place that would be convenient to both myself and the parent without interruption so we can take as much time as we need to discuss the matter in hand. I would have a caring, supportive and polite manner and perhaps begin with saying lots of positive things about the child like her compassionate nature with others or strong will when joining in activities. I would ask if the parent has any concerns in understanding the child’s speech, if they have I would elaborate by asking when, where and why (great questions in any situations!).
1 Understand the principles of developing positive relationships with children, young people and adults 1.1 Explain why effective communication is important in developing positive relationships with children, young people and adults. Effective communication helps provide the child, young person or adult with clear expectations and boundaries. For example, if a child has to be reprimanded for using offensive language when referring to someone’s race or religion the adult must ensure that the lead by example and explain to the child why what they said was inappropriate and ensure that at all times they keep the same standards for themselves. Failure to comply with their own expectations could mean that the child /young person could become confused or resentful and interpret the adult’s behaviour as unfair or contradictory. When communicating with other adults an individual must be aware of others around them and what the agreed guidance towards circumstances is.
We are more likely to communicate with each other if we have positive relationships. Explain the range of effective techniques and skills that are used when building positive relationships with children, young people and adults (1 1.2, 2 2.1). You should always make eye contact when listening, if someone is talking to you but you are looking elsewhere they will think you are not interested in what they are saying. Also when speaking to children you should always kneel down to their level and react in a positive way to what they are saying. You should always be direct and clear about what you are saying to the child, you could get them to repeat what you have said to them back to you so you know they are clear of what you have said.
When communicating with children or adults I believe it is very important that you understand what each individual wants to say and what they are feeling. I would do this by observing carefully a variety of reactions. There are some adults or children that are confident enough to express themselves verbally; however some individuals find it hard to express their selves verbally. In order for me to understand how an individual is feeling or trying to tell me something I will use my observation skills to interpret what they are trying to say. For example I would look at their Body language: It will show me the parent’s emotions and attitude before I would approach them.
2) Explain ways of making contributions to discussions that help to move them forward In order for any contribution to help move a discussion forward, it must be relevant to the discussion. You must listen to what is being said and only put your point across if it is valid. Do not be afraid to disagree but do so politely; and the same applies if someone disagrees with you. Also, always be aware of body language, you must be open so as not to look confrontational. You do not wish to take over the discussion as everyone’s opinion is valid, and you can learn a lot from the views of others.
If it's a child you will need to simplify your language, get down to their level so that eye contact can be easily made. Be aware of your own posture and body language, while assessing theirs so that you can gauge their emotions, and be able to respond appropriately. It is also important to show that you are listening to the child and looking interested in what they are saying. Sometimes it takes a while for a child to get their sentences out, so if you look bored and uninterested, he/she will be less inclined to carry on with the conversation and it may affect their confidence for when communicating in the future. When we communicate with adults it is slightly different, the language we use will be more complex and the sentences will flow a bit faster.
1.2 It is very important for all educational workers to have a positive relationship with the children or young people in order to gain their trust so that they are confident to speak to the workers around but also so that they feel comfortable in your presence which will then make them able to learn more. Children and young people can become shy and feel non worthy around individuals that do not notice their presence, if they feel this way then the child or young person will not
Positive communication will help colleagues to trust each other and have the confidence to voice their opinions, ask for help, give advice and share information which will provide the people we support with a strong team that they can trust, negative communication will have the opposite effect. 2.2 Describe the factors to consider when promoting effective communication. The factors you should consider to promote effective communication skills are; Think before you speak, especially when talking to children or vulnerable adults, you need to be clear about what you’re saying to avoid any unnecessary confusion which may lead to upset. Tone, this is very important our tone of voice can convey all sorts of emotions, sadness, happiness, anger, excitement etc. So make sure that your tone of voice is fitting to the emotion you wish to convey.
Listening with an empathic ear and utilizing some intervention or other techniques to help people change their views about their circumstances is challenging but can be achieved through a lot of hard work and good communication. Verbal and non-verbal communication sends messages to both interviewer and interviewee. This is important because messages can be misinterpreted. It is so important to keep an open mind when interpreting the different aspects of communication. The human service staff must work together, and if there are any differences with the different styles of human service work, and staff then it should be resolved in calm and appropriate way.