A credible salesperson will ask questions that will find the customer's wants and needs. The demonstration highlights these wants and needs. The sales process may not reach the demonstration stage if the salesperson is lacking ethos. Referencing sales literature or product manuals will demonstrate invented ethos. A large purchase is not always a logical purchase.
This includes that it is no nice knowing what individuals who are not going to buy or require your product think; ask as lots of people in your target market as feasible, the more people you ask, the more reflective your survey is going to be of the true market opinion; make positive the survey questions are not leading in the sense that you ought to always ask "What do you think of this?" than "Do you think this is a nice
Ignoring a phone call isn’t professional but sometimes it may occur, a blocked number may call and then you have the choice to either ignore it or answer. 1.2 give reasons for identifying the purpose of a call before making it It is important to identify the purpose of the call before because when you make the call you will sound professional. Also, you can have information with you which you may think you need and you can prepare questions to ask and get the necessary details which you may require. If you don’t prepare yourself before a phone call it can come across unprofessional, saying words such as ‘erm’ and ‘like’ shows the recipient that you are unsure of the points you are trying to get across. 1.3 describe different ways of obtaining the names and numbers of people that need to be contacting 1.4 describe how to use a telephone system to make contact with people inside and outside an organisation 1.5 explain the purpose of
With this frame of mind, they lack the motivation to do better and succeed. ), Collectivism (The w/c value being part of a group. This may hold them back as they will take the group’s decision on something, which may be to not attend school, not revise etc. ), Immediate gratification vs. deferred gratification (The w/c believe in IG where they want the reward straight away. This can affect their education as they will not want to stay on in further education, as they can get a job and make money straight away.
This means that they must effectively be able to communicate with customers as this could be the difference into whether a product sells or not e.g. if Tesco's are having a complaint about a electronic device that doesn't work then they would ask for a replacement or a refund however they may not have the receipt so the customer would not be able to get a refund however they may be able to negotiate and the business must think of a solution to avoid any misunderstanding or conflict. As customers are the main attraction of the business, they need to be impressed by what the business has to offer. When the business needs to provide service or sell products to customers they will have to use persuasive techniques to make them purchase goods from the business. The assorted ways in which a business communicates with the customers effectively to satisfy them is known as the 'Promotional mix'.
Nordstrom does not offer extensive training programs to its customers. Employees are paid on a commission basis, they are surrounded by a very competitive environment and it is ingrained in them that customer satisfaction is key. Employees needing to train new employees may not emphasize to the new employee why the need for customer satisfaction is so important. Also, because of the competitive environment, it may cause the employee to not train the new employee appropriately because of threat to their sales, which could in turn cause a misconception of their family environment. There is no training program for them that state any reasons why the culture of the company relies on customer satisfaction.
Although you may not need it, if you really want it bad enough you’ll buy it.” (Dittfurth). He makes an excellent point about how we will buy something if we really want it but how do we know that we really want some thing. When advertisers tell us that we need some thing they make us think that we really need it by saying that everyone else has it. When advertisers push us into believing something, we don’t realize that we are spending our money on something we don’t need when we could be spending the money on something that will help us get farther ahead in life. Another one of my peers, Catherine Arrighi, majoring in business says “if you think about it, consumerism can be a good thing because there are people always trying to invent ‘the next big thing’ therefore stimulating many minds to an endless possibility of inventions and creative ideas” (Arrighi).
Although you may not have all the evidence to support your decision, you have to make your superiors believe you and hope that they take a second look. This has to happen because 1. It’s just common sense and 2, what harm is it to
It is important not to speak out of angry emotions, and again sometimes it is best to tell an employee that one may need to think on the matter first before responding. While it may not seem like a "big deal" it is important to make sure that the words that are used when speaking to employees are simple and clear. Some employees may not understand the use of large words, and therefore the message that the manager / supervisor is trying to convey may be lost. Good grammar is also a must for every type communication. Use of slang terms is not a wise idea, as what is acceptable in generation / culture could be offensive to the next.. We must make sure we are saying exactly what we mean to and clearly enough that so that others are going to hear exactly what the manager / supervisor is trying to say.
If a person continues to deny what God has for them, then their lives will not be happy. “When we take things into our own hands, we have the feeling of being in control. But what or whom do we really control.” (Anderson, 2003, p. 281) There is one problem with someone who is rebellious. They will not want to hear any truths or be shown anything in their lives that they may need to work on. They may think that they are happy and that their lives are going along well, but they will soon find out that they are wrong.