Question: a Mail Order Clothing Company Is Considering Using Customer Segmentation. A. Discuss the Benefits Associated with Customer Segmentation. B. Identify Five Different Ways in Which the Clothing Company Could Segment Customers

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Customer segmentation, simply put, is a way for a company to classify their customers into groups and provide maximum value to customers of a target group (Customer Segmentation, 2014). The benefits vary based on viewpoint. For example, it may be easy to develop customer groups based on location or demographics of the customer however this may not be the best course of action. If groups are designed properly a strong customer-company relationship can be formed which will result in a customer lifetime value. This means that the customer will continue to spend money with the company over the long term in lieu of just a short term venture (Customer Segmentation, 2014). According to Nielsen, use of good customer segmentation double the effectiveness of mailings and can increase about 30 percent more potential customers into paying customers (Segmentation and Customer Loyalty, 2009). Brooks O’Kane realized success for glass cleaner in the automotive industry instead of grocery business with use of customer segmentation research (Verma, 2012). According to Marketing 91, six other advantages of segmentation include: company focus, increase in competitiveness, market expansion, customer retention, better communication and increased profit (Bhasin, n.a.). Five different ways a clothing company might segment its customers might include: (1) Age. Teenage girls are a prime target for trendy clothing (Suttle, n.a.). (2) Gender. Some stores are women’s only segment. This would greatly concentrate focus for purchasing. (3) Lifestyle. Some consumers may be sensitive to animals and are compelled to purchase faux products that will not harm an animal such as fur or leather (Suttle, n.a.). (4) Care/Maintenance. Wrinkle-resistant technologies have made big improvements (ReHabiliments, n.a.). I personally shop for wrinkle-resistant clothing as a go to item. (5) Sizing.

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