Unit 206 – Understanding the role of the social care worker Understand working relationships in social care settings 1.2 In a working relationship, the main reason for any type of contact with any person is to provide some sort of service or to use the service that is being offered. It is a professional relationship. In health and social care the service users depend on you and need to feel secure in the fact that the can rely on you to get certain tasks completed and be happy with the results. This probably would not be the same in a personal relationship; you would not have the same obligation to do these things. You chose personal relationships but you don’t choose your colleagues.
A professional relationship, in this context, focuses entirely on the needs of the service user whereas a personal relationship focuses on the needs of both parties. 1.2 In health and social care settings there are a number of different working relationships. As well as the relationship a support/care worker may have with a service user, a support worker may have a working relationship with other support workers, doctors and other health care professionals, care managers and live-in carers. These relationships can be close, depending on the level of needs held by the service user. Other working relationships may include landlords, housing benefits officers and other benefits agencies, cleaners and maintenance workers.
In the health and social care setting there are many different working relationships. These relationships will include colleagues, managers, other professionals such as doctors and district nurses, service users, their families and friends. For each you will develop a different type of working relationship and some will be more formal than others, for example, you would not address a visiting doctor in the same manner as a service user, and you would not address your manager in the same way as a colleague although a professional manner must be maintained. Outcome 2 Be able to work in ways that are agreed with the employer. 2.1 Describe why it is important to adhere to the agreed scope of the job role.
There are many different working relationships within the Health and Social care setting some examples of these are: Manager – coordinators Coordinators – care staff Coordinators – social worker’s, occupational therapists, physio therapists, general hospital staff Coordinators – service users and service user’s next of kin 2.1 Describe why it is important to adhere to the agreed scope of the job role? It is important to adhere to the agreed scope of the jobs role because the role is designed to ensure the employee meets the needs and targets the employer has set for that specific role. All details of these targets are given to the employee prior to them starting their specific role. 2.2 Outline what is meant by agreed ways of working. Agreed ways of working is referring to the staff following the company’s policies and procedures, and adhering to service user care plans and risk assessments.
A personal relationship is formed because you want it to and because you like the other person, it is your choice. 1.2 Describe different working relationships in social care settings. In social care settings there are many different working relationships. These may include other professionals such as Nurses and Doctors, Family members and friends, also colleagues and Managers. You will develop a different type of working relationship with each individual, some more formal than others, e.g.
Communication between colleagues is essential, so that it ensures a continuity of care for the client, and all staff are aware of the current needs of the client. Communication is vital to make a persons quality of life better 1.2: Effective communication is the foundation if everything you do in your work and affects every aspect of your work and who you work with, The resident is the most important but liaison with the family and friends is crucial for personal information including colleagues. Communication is different depending on the person and the reason : ie a GP for medical reasons, a funeral director for there last wishes, a social worker to determine there needs. It is a two way process and the type of communication will vary depending on who you are communicating with and their age. The communication can be either verbal or non verbal.
Understand working relationships in health and social care Explain how a working relationship is different from a personal relationship A working relationship is the nature of a professional relationship in which working as a team with collegues towards common goals. Personal relationships are with friends or family members within social groups. They range from interpersonal realationships; romantic relationship; based on liking or love and from family bonds or social commitments. There are different boundaries in working relationships than in personal ones. Working relationships are governed by policies and procedures structured by the employer.
The role of the health and social care worker. 1 Explain how a working relationship is different from a personal relationship. Working relationships are formal relationships with policies and procedures in place to follow which are different from a personal relationship. In working relationships u have clear boundaries that are stated in employees job description and the line management arrangements within a work setting. Thus when u are making friendship with the person you are supporting , you are stepping outside the boundaries of the code of practice.
We have lots of professional relationships in care, with the people we support, their families, other healthcare professionals or colleagues and managers. The way we communicate with people on a professional level is in accordance with The Codes of Practice and our Company Policies
c) A working relationship and a personal relationship are very different, a working relationship must always remain professional, especially in front of residents families and the residents themselves, colleagues should conduct themselves in a way which is deemed appropriate for the setting they work in. A working relationships requires working together using their teamwork skills, having a good working, the differences between a personal and working relationship is boundaries, a professional code of conduct set by the staff. Acticity 2 (1.2) In care you have different types of relationships with different members of staff for example, Management and worker there is a supervisory relationship, relationships within teams, carers working together sometimes appears easier than a carer working along side a physio because it’s a unknown working relationship, a nurse and care working relationship, social worker and legal advocate. Activity 3 (2.1) It is important to adhere to the agreed scope of my work role because my job description states the responsibilities of the role, where the work is to be done, who the line manager is at work, and to make sure I am working at a level for my experience and qualification. My job description has a copy of my contract with it which