The mission statement for Conlin’s Furniture is “To provide an outstanding customer experience through a family of knowledgeable and caring associates, a selection of high quality furnishings at great values, and endless service to our clients”. Vicki’s job consist of ordering supplies, delivery schedules, payroll, doing the schedules for the store, accounts receivable, inventory counts, and much more. What she likes the least about her job is all the time she has to spend at the store. There are months that she does not even get a day off. What she likes the most about her job is meeting with new people getting to know her customer on a personal level.
They tend to rely on work for their income, bonuses, discounts, bonuses and holiday pensions. This meaning they either like or do not have to like their job but they are still working because they need it to live by. Although they are helping Tesco by a significant amount they may take this as a chance of security for their futures and also a chance of meeting new people. Workers at Tesco maintain a big job at hands, as they have to show customers the respect and the idea of customers coming by again. Managers You may feel that managers have a different type of job to workers as they do different things to workers but in actual fact they too work to live by on.
Most commonly, employees are concerned about whether their leaders know what they’re doing and are being honest with them. At Starbucks, it is known as “your special blend.” At Google, it might include bringing your dog to work or pool tables in the lobbies. At Nordstrom it may be low-cost health insurance and on-site daycare. And when the automobile companies deal with rising labor costs, it is a part of discussions between labor and management. It is the unique and proprietary way you attract, retain and motivate employees through both monetary and nonmonetary return provided to employees in exchange for their time, talents, efforts and results.
The owner acts upon decisional roles by hiring management team to help support and manage her business. For example, promoting Candice to general management has helped Sue in a lot of ways with her business. The owner also performs disturbance handler role where she mentions that when customers are having hard time with the company, as managers, they tend to do what they can to fix the issue and make their clients happy. According to our text book disturbance handler role defined as “the decisional role managers play when they respond to severe pressures and problems that demand immediate action” (Williams, 2014, pp.12). Williams, C. (2014).
An organization is able to give each customer individual and unique attention, but it depends on the customer’s preference. Organizations continue to look for ways to prepare employees for changes in the company. Changes does not always extend just to employees, it involves customers also. The introduction of new products and services, technologies, and routines does not consists of internal memos and meetings, it ventures on to computers and videos. The quality of services that is an employee gives to a customer is the reason why customers return to the company.
The owner will use her resources in order to supply the shoppers with products that are popular or a brand that is being requested. It is hard for local companies that are not a chain to stay in business so being a respectful store with courteous employees, can help to run a store that will make a profit and want their customers to come
Involving the group in decision making and other processes can make a better work environment. Be a leader that listens, and understands truly what is that their employee are going through during their work day. The fifth strategy, “Get Beyond the Red Wagon”, focuses on the responsibility of the manager to guide their staff into change. Many change that are made are done due to customer demand. A company that does not change to meet the customers needs, will lose customers and eventually be out of business.
Explain to your colleague what information you needed to know, return and inform your customer and ask them if they needed any further help. c) Explain to your customer unfortunately you cant answer their query but if they didn’t mind waiting a few minutes you would find out off a colleague what it is they needed to know. Return thank your customer for their patience, inform them with the information they required and ask them if they needed any further help. 3. Obtain help from a colleague if you are not able to deal with your customers request you would: a) Your colleague is also dealing with a customer, you interrupt them and ask them the information you need, thanking them for their time.
Working with people for long periods gives room for relationships and repore to be established. In a business setting between employees and clients this can cause moral and ethical issues to arise. As an employee of a substance abuse treatment center, it is encouraged that staff build a repore as well as a relationship with clients, but the relationship is to be stopped when a client graduates the program and is discharged. This causes a moral dilemma in decisions that can be life-changing for both the client and the employee. Moral dilemmas are best defined as “to be faced with a situation in which no matter what one does, one does wrong” (Hughes, 2012, p. 1).
There are a lot of factors that can influence an employee’s motivation which make it such a crucial part of successful management. Describe the factors that may affect motivation levels in the workplace Motivation levels can be affected by many factors within the workplace. The most basic of these factors are the pay, job security, environment and fringe benefits such as medical cover and life insurance. Most of the above are seen as the normal of a job (pay and job security) or extras (medical cover and life insurance). It is important thou that an employee has enough money to able to live as they will soon lose focus of their companies aim and become more content with finding another job or asking for pay rises.