Performance Appraisal Methods

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Question 1: Identify the problems in the current performance appraisal system used by the Colbran Institute. Some of the problems identified in the current performance appraisal system used by Colbran Institute are unclear performance criteria and ineffective rating instrument that lead to rating inaccuracy, central tendency, leniency and does not take into account of critical incidents of employee’s behaviour that will shown his/her effective and/or ineffective job performance. The system also appears to have lack of focus on management development and improvement which can lead to ineffective link to reward systems. Clearly, the current performance appraisal system has shown that the superior’s deficiencies in the rating and motivation skills in performance system. The performance appraisal review process also lacks structure and consistency. Performance appraisal focus on providing feedback to the employees on past performance, discussing their strengths and weaknesses, clarifying future performance expectations, establishing future goals and assessing training needs. However, Colbran Institute existing performance appraisal system has failed in these areas. In the case of leniency, Irene had shown as a less conscientious and more agreeable rater that prone to produce elevated ratings .As highlighted by Tom, the current rating instrument has proved to shown unclear rating performance results. Ambiguity in performance rating failed to clearly establish performance criteria by which to judge the employees’ performance. Graphical scales are notoriously known to be unreliable due to the limits of the scale are not adequately defined and it is unclear what scale points represent various judgments in this case, mentioned in the case study as quality of work. Question 2: Using a range of readings from the management/human resource management literature,

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