They enable you to provide a good quality service working within the legal framework and most importantly aim to keep you and the individuals you support, safe from danger or harm. To implement agreed ways of working you follow the Policies and Procedures and the service users care plan, where the management of the individual's daily care needs are agreed and documented. It is extremely important to have up to date agreed ways of working as there may be changes in policies within the law. Our company may have to implement them to help protect the vulnerable. You have a duty to keep service users safe by following policies, procedures and working within your job role.
Communication is a big deal so they are taught these ability when they first start basic training. Effective communication is important in the workplace it helps them engage with their co-workers, so communication is top priority when it comes to public services. Non-verbal communication: Non-verbal communication includes body language, hand gestures it is important especially communicating with someone who’s English is poor or a deaf person. Your body language shows more than what you’re trying to say. Verbal communication: Verbal communication is the most effective communication it can be spoken over the phone and also face to face.
1.1 Communication is a way of giving and receiving of information between people whether this is by verbal and non verbal means. Effective communication is a two way process, ensuring that the correct message is sent, received, and also understood by the other parties. People communicate for many different reasons: to express feelings and needs; to help to build relationships; to socialise; to ask questions; to receive information and instruction; to share knowledge; to share opinions. 1.2 Communication is a vital part of being able to develop a relationship with a resident. Communication needs to clear and person centred as this will help build and maintain a healthy and balanced relationship between support worker and resident, without this basic skill the relationship will be severely hindered from the start.
1.3- Inductions provide you with the basic knowledge and skills you would need to start working in a new job role. Appraisals help you to keep your skills and knowledge up to date by highlighting areas that you need to develop and planning how to do this. 1.4- Priority should be given to essential skills and knowledge such as fire safety, manual handling and other skills that are mandatory and all employees should have. Then there are desirable skills that are not essential but you would like some of your staff to have such as resident centred exercise courses, I.T courses and team leader courses. 2.1- See S.W.O.T analysis.
A person's values will include their individuality, rights, choices, privacy, independence, dignity and respect. 2. Explain why it is important to work in a way that embeds person centred values. The daily care that is being administered should always be centred around the individual. You are not there just to meet their physical needs but to maintain their sense of wellbeing.
Sometimes you may have to work in best interest and instinct to fulfil your job role. To follow the agreed ways of working to its fullest you must refer to care plans, following the care plans ensures that you are implementing these rules. Working within the policies and procedures of your job description and working in agreed ways are very important because it ensures that you are doing your job correctly and to a high standard. It covers you from legal issues as you are completing tasks correctly and professionally. It is important to follow the agreed ways of working so you are certain to be working under the legislations that apply to the role you are undertaking, these could include the data protection act 1998, care home regulations 2001, care quality commission regulations 2009, care standards act 2000, health and safety at work act 1974 and many more.
1 Understand specific communication needs and factors affecting them 1.1 Explain the importance of meeting an individual’s communication needs Every individual has the right to communication as the Human Rights Act (1998) lists the freedom of expression as well as other rights relating to communication. As a support worker I have a moral obligation as well as adhering to the standards, codes of practice, guidelines, morals and law that govern my practice to ensure that communication needs are met. If an individual’s communication needs are not met then all aspects of their daily life can be affected such as not being able to communicate you are well and get help. This could be more severe in the case of abuse whereby the individual can’t communicate effectively to alert others if they are being abused and can be vulnerable to abuse. The result could also put others in dangers for example if a person’s communication needs were not met and they discovered a fire they would not be able to report it quickly which would put others in danger.
A life long friend is someone you see in times of difficulty who will help and support you but also someone whom you would share good news with. Working Relationship – An effective working relationship is important so that you can work well and effectively together. A working relationship is different from a family or friendship one, because: • You are at work to do specific objectives and purposes. • You have to have boundaries which must not be overstepped. • There is a professional code of conduct which must be followed.
NVQ 3 Adults What Methods are effective in forming, maintaining and ending relationships with individuals and key people? It is important to be aware of the individual’s level of communication and ability and to use there chosen form of communication wherever possible. As I have been keyworker for many individuals I think they need to be aware of the clear boundaries that are put in place and this also needs to be consistent within all staff that will be supporting the individual. This is very important to form positive relationships whilst still keeping professional boundaries in place. You need to be a good listener, patient and be prepared to put in the effort as it can sometimes be very frustrating especially if there are communication difficulties.
Effective communication is a two-way process - sending the right message, that is also being correctly received and understood by the other person. It is essential that there is good and effective communication taking place within the setting. Daily tasks will only be successful and with no complains with smooth transfers of information. In order for me to develop my role, there must be effective communication between me and the coordinator/manager. This will help keep positive morale and improve the quality of work.