HSC3029 1.1 If an individuals communication needs are not met it could affect all parts of their daily life. As a care assistant the ability to communicate well with a individual is the basic requirement of my job. By meeting the individuals communication needs it can help to break barriers and make the individual feel wanted and included. When an individual is upset it can make communication difficult, by being aware of how the individual best communicates it can help me diffuse an upsetting situation as quickly as possible. All individuals have the right to communicate through their chosen method and their choice should be acknowledged and respected when supporting them.
When health and social care professionals communicate with service users, it is important to know what tone of voice to use. Some people can be easily disturbed by a sharp tone of voice which can cause them to feel intimidated. When communicating with service users whilst in your career, you should use a tone of voice that you feel will encourage service users to listen and accurately respond. Pace of voice: The pace of your
b) Wishes and preferences Misunderstanding/mistakes could be prevented, you have a better insight about the individual (religious and cultural beliefs) therefore ensuring effective communication. Av Explain how good communication can have a positive effect on the way a social care Worker interacts with. a) Colleagues The environment at work will be a pleasant and positive one to work within if colleagues communicate regularly therefore promoting team work and a good working atmosphere. b) Individuals using the service and carers Effective communication enables a person to feel secure and respected as an individual at a time when they may be
Daily tasks will only be successful with smooth transfers of information. In order for me to develop within my role, there must be effective communication between the manager , key workers and myself. As a practitioner I may be communicating with parents and other professionals (i.e. health visitors, speech and language therapists, social workers, other homes, Police and other governing bodies) it is important that everybody is provided the information they need. Effective communication can help promote and create a positive working environment.
We pass on information to each other and assist one another to deliver the proper care. Effective communication ensures there are no misunderstandings between colleagues, and supports development of my knowledge and skills. Communicating effectively with the residents on the other hand helps me to get to know them properly and makes it easier for them to open up to me, trust me, and for me to understand them. It also makes them less likely to get frustrated because I may not understand what they are trying to tell me. 1.3 This is because I might feel that I am being very clear but the person I’m speaking to might not be understanding what I’m saying.
Choice of words is important to express and explain what you are trying to say. Certain dialects and phases can help the patient/colleague or relative understand what is being said. Communication is a 2 way process of reaching a mutual understanding and when we need to share information it is important to ensure all understand; team work ensures continuity of care for patients. It is important to ask questions but to actively listen to the answers, sometimes repeating back what has been said or saying it back as a question can help develop communication. Explain why you should be aware of individual’s reactions when communicating with them.
When the time comes and I address things that need to be fixed, I do not receive negative feedback from my employees. They all understand the issue at hand and try to fix it, based on their roles and tasks. Overall, I believe that one can be a successful leader if they can be a successful manager. Both of these titles work best hand-in-hand. A leader is someone that leads a team toward the main goal.
This could reassure them that nothing is being hidden from them. | The Right To Dignity | Dignity is an important aspect of being a care provider because you should help the service user maintain their dignity and self-respect. | Being Able To Communicate Using Preferred Method | Every individual has the right to communicate in the way they prefer whether verbally, sign language, written etc. The care provider should always know other ways of communication than verbal. | Protection From Harm Or Danger | Both the service user and the service provider have the right to be in a safe environment.
Just talking to your team on a daily basically makes all the difference, the team feel wanted and needed. There need that feel of importance and that you as a person will listen and talk. It will make them feel better about coming to work. There may have difficulty in communicating but know that you will take the time to do your best to understand and solve the problem not matter how small. Whether it’s a command or just saying ‘how’s things with you’ to a team member makes all the importance of further communication.
1.1 Identify different reasons why people communicate To express needs, to share ideas and information, to reassure, express feelings, socialize, ask questions, share experience’s, give instructions, share opinions, give encouragement. 1.2 Explain how effective communication affects all aspects of working in adult social care settings Individuals communicate to express their needs and preferences and to ensure they are met. As a carer I discuss the options and the choices available to the individual to allow them and informed choice regards to their care. 1.3 Explain why it is important to observe an individual’s reactions when communicating with them. In face to face communication the person listening may not always indicate verbally if they have understood or agree.